FENTY Beauty, Counter Manager, Full Time

at  Brown Thomas Arnotts

GET TO KNOW US

Kendo Holdings, Inc. is a San Francisco-based beauty brand developer and wholesaler owned by LVMH Moët Hennessy - Louis Vuitton, the world’s largest luxury group. A play on the words “can do”, Kendo has become the hub of creativity and next generation beauty product development for global Sephora channels and selective retailers outside of Sephora.

Through original development, collaborations and acquisitions the Kendo stable of brands will always be creative, inspiring and innovative. A dynamic engine of speed, expertise and market-savvy, the Kendo team continues to redefine the beauty industry through great product, great storytelling, great retail and direct-to-consumer partnerships. This shows up in everything we do and in what we stand for:

• “CAN DO” SPIRIT: We work together to make our wildest dreams a reality: As entrepreneurs, we embrace optimism and find creative ways to reach our goals.
• ADVOCACY, DIVERSITY & INCLUSION: We recognize + celebrate the full spectrum of personal identities. We create safe spaces, so everyone’s voice is heard. We listen with humility and act with courage.
• STORYTELLING: We tell authentic stories like no one else: It’s our key to inspire trust and build relationships, rallying our people, partners, and consumers around our brands.
• RESILIENCE: We embrace challenges as opportunities: Change is ever constant, and agility is our strength.
• PRODUCT EXCELLENCE: We put the consumer first: We constantly raise the bar to create products of the highest quality that everyone just has to have.

KNOW WHAT WE’RE LOOKING FOR

• Manage, inspire and motivate a team of full/part time Makeup Artists including staffing rotation schedules, coaching of sales & artistry skills, and set individual sales goals.
• Set the example in exceptional product knowledge and service; lead team of Artists to create a flawless customer experience and a build a loyal clientele base to drive sales.
• Manage sales goals and payroll investment to achieve financial goals.
• Build and implement an effective clientele program that drives loyalty, drives sales and supports the achievement of sales targets.
• Create in-store activations and clientele programs aligned with the brand calendar for the market to support new product launches, core product initiatives, and key selling periods.
• Take a strategic approach to building and developing the brand business within the store.
• Build strong, effective relationships with Brown Thomas management and within Kendo to drive strong business results and implement best practices.
• Develop a plan to continually develop and refine the sales, artistry and customer service skills of the team.
• Manage the tester and samples budget and ensure orders are placed on time to support the business.
• Models respect, initiative, enthusiasm, and flexibility at all times; representing the brand in a professional and ethical manner at all times, following all Kendo, brand and Brown Thomas guidelines
• Builds effective, positive and collaborative relationships quickly with team and store partners.
• Excellent personal grooming standards

QUALIFICATIONS

• Previous experience working in a luxury store environment.
• Accomplished, high level make-up artistry background.
• At least 2 years of retail experience at the same level managing an account
• Proven ability to be strategic with strong business acumen.
• Can demonstrate experience of building and executing clientele strategy.
• Ability to lead, develop and motivate staff including conflict/resolution and problem solving skills.
• Experience in forward planning and achievement of financial goals.
• Proven track record of success as a Business Manager.
• Strong customer service, clientele and communication skills.
• Excellent organization skills to plan & execute in store events.
• Have strong commercial awareness.
• Self-starter
• Confident and professional.
• Must be a candidate who demonstrates a real knowledge and passion for the beauty industry
• Someone who is adaptable.
• Energetic, modern, with a firm yet fair approach.
• Demonstrates a drive for results.
• Conducts self in a professional and courteous manor to maintain positive brand image.
• Must be able to speak knowledgeably about Rihanna.

KNOW HOW WE WORK

Experience is our business: Our customer engagement sets the bar in service and experiential retail, giving our customers something to love every time.
We Are More Than Shops: We create enjoyable places, to excite, where people socialise, discover, learn and are inspired, and where local communities are enriched.
We are Curators: Our unique range of product and services are key to the sense of excitement that Brown Thomas Arnotts is renowned for, whether for a special day or every day, things that make our customer’s lives better.
We Care for Our People: We believe a great customer experience starts with a great people experience. That is why we promote a culture where talent is nurtured and where creativity and learning are valued.
We Succeed by Working Sustainably: We are community-focused and our aim is to cultivate retail environments that are conscious, considerate and commercial.

As a true ambassador for Fenty Beauty & Fenty Skin by Rihanna in Brown Thomas, the Counter Manager will manage the counter in Brown Thomas. This role is responsible the management of Fenty Retail Artists and ensures that the team represents the brand according to guidelines; plans staffing rotas and coverage within budget; drives daily/weekly/monthly/annual sales goals; manages testers, samples, and other non-sellable goods within budget; executes in-store and out of store events and delivers an exceptional customer experience. This position collaborates with the Area Manager as well as work closely with both Regional & National Field Sales Manager and National Education Manager to educate, coach and develop team skills.