Fibre Installation Engineer

at  Wessex Internet

ABOUT WESSEX INTERNET

Wessex Internet, a dynamic and rapidly expanding Internet Provider in the South West and revolutionising full fibre broadband deployment in rural areas. Committed to delivering lightning-fast broadband to thousands in the countryside, we design, build, and manage our own cutting-edge FTTP network. We are delighted to be expanding our Network to the New Forest, Wiltshire, and South & West Dorset.
Recipient of multiple awards, including Overall Fibre Provider of The Year 2023, Wessex Internet has doubled in size over the last 18 months. Despite our rapid growth, we prioritize maintaining excellent customer service and invest in staff development. Our commitment to creating a great workplace earned us a finalist spot in the 2023 UK Fibre Awards for the Best Company to Work for.
As part of our vision to enhance the broadband experience, we are actively recruiting individuals to join our innovative team. Wessex Internet fosters a collaborative environment where each contribution is valued, providing ample opportunities for personal and professional growth. If you’re passionate about transforming the broadband landscape and being part of an award-winning company at the forefront of the industry, Wessex Internet is the place for you! Join us in this exciting time as we continue to shape the future of internet provision.

REQUIREMENTS

• Great communication and customer service skills
• Extensive knowledge of the telecoms industry, ideally with installation experience
• Takes a proactive approach to problem solving in a team environment
• Honesty and reliability
• The ability to work on your own initiative with strong self-organisational skills
• A strong willingness to learn new skills and adapt to evolving processes
• Be confident working at height and ideally have received certified training
• Must hold a full UK driving licence for at least 12 months

THE ROLE

As part of continued growth Wessex Internet is seeking an experienced Network Engineer to join our team of installing wireless and fibre customers across our network. As part of our service delivery team you will be one of the end point to the customers journey by connecting them to our network and ensuring they are receiving the speed they are paying for.

RESPONSIBILITIES

Your responsibilities will include but are not limited to:

• Installing full fibre internet connections to both residential and business properties
• Diagnose and restore service issues to maintain customer connections
• Carry out emergency and scheduled maintenance across the Wessex Internet network
• Work as part of an engineering team providing assistance and resource for the maintenance of the ISP services
• Provide ‘out of hours’ cover on a rota basis during evenings and weekends
• Working at height to install equipment on masts and customer houses
• Working as an individual and as part of a team to achieve company targets and KPI’s
• Adherence with Health & Safety legislation