Field Account Manager

at  DHL

Position: Field Account Manager
Contract Type: Permanent / Full-time
Location: Field Based - covering Basildon area
Hours: 37.5 per week / Monday to Friday

ABOUT THE ROLE:

Responsible for the maintenance and growth of a portfolio of customers within a set geographical location. Being fully compliant with all internal systems and maintain all customer records within our CRM.

• Accountable for the performance of a portfolio or customers base revenue to achieve
• quarterly targets
• Maintain all portfolio customers, ensuring they continue to trade with DHL eCommerce UK
• through regular review meetings
• Increase share of wallet from existing customer base through the development of all product lines – Domestic, International and Returns
• Ensure all customer contact is logged and updated within our Salesforce CRM system,
• including customer call, visits, opportunities and at-risk accounts
• Work alongside our other sales channels to perform thorough handovers when required
• Responsible for supporting with all yield management projects to deliver improved customer margin e.g. GPI and margin improvements
• Provide timely and accurate customer revenue and volume forecasts
• Ensure customer adhere to agreed volume levels and take a proactive approach to monitor
• Maintain strong relationships with all departments within DHL eCommerce UK

WHAT WILL YOU NEED TO DO NEXT?

If you meet the requirements for this role and are looking for your next career move, submit your application to us along with an up-to-date CV