Field Analyst I

at  ACV Auctions

If you are looking for a career at a dynamic company with a people-first mindset and a deep culture of growth and autonomy, ACV is the right place for you! Competitive compensation packages and learning and development opportunities, ACV has what you need to advance to the next level in your career. We will continue to raise the bar every day by investing in our people and technology to help our customers succeed. We hire people who share our passion, bring innovative ideas to the table, and enjoy a collaborative atmosphere.

WHO WE ARE:

ACV is a technology company that has revolutionized how dealers buy and sell cars online. We are transforming the automotive industry. ACV Auctions Inc. (ACV), has applied innovation and user-designed, data driven applications and solutions. We are building the most trusted and efficient digital marketplace with datasolutions for sourcing, selling and managing used vehicles with transparency and comprehensive insights that were once unimaginable. We are disruptors of the industry and we wantyou to join us on our journey. ACV’s network of brands includes ACV Auctions, ACV Transportation, ClearCar, MAX Digital and ACV Capital within its Marketplace Products, as well as, True360 and Data Services.

At ACV we focus on the Health, Physical, Financial, Social and Emotional Wellness of our Teammates and to support this we offer:

• Multiple medical plans including a high deductible health plan that costs $0 out of your paycheck
• Company-sponsored (paid) Short-Term Disability, Long-Term Disability, and Life Insurance
• Comprehensive optional benefits such as Dental, Vision, Supplemental Life/AD&D, Legal/ID Protection, and Accident and Critical Illness Insurance
• Generous paid time off options, including vacation time, sick days, Company holidays, floating holidays, parental leave, bereavement leave, jury duty leave, voting leave, and other forms of paid leave as required by applicable law or regulation
• Employee Stock Purchase Program with additional opportunities to earn stock in the Company
• Retirement planning through the Company’s 401(k)

WHO WE ARE LOOKING FOR:

The Analyst I, Field is responsible for driving logistics productivity and efficiency in assigned region in partnership with the Regional Field Manager. This role thinks outside the box to create optimal routing of field Teammates’ daily schedule(s) through work optimization software. The Analyst I, Field challenges and pushes the status quo utilizing analytical skills to optimize the assigned region, lower costs to deliver, coordinate with logistics Teammates, and meet client service level agreements (SLAs).

• Actively and consistently support all efforts to simplify and enhance the customer experience.
• Develop rules to dispatch work to inspectors, creating optimal routes that optimize productivity, keep travel between assignments to a minimum, and capture work in a timely manner in accordance with customer agreements
• Manage the settings of the workforce optimization tool to understand the strengths and weaknesses of both the available routes in an area and the individual inspector
• Analyze reports to understand weaknesses in service delivery and adjust schedules to strengthen timing deficiencies as well as improve profitability
• Work with analytics team to develop business intelligence capable of identifying nuances of the region to customize work schedules
• Collaborate with Territory Managers to ensure optimal staffing levels considering fluctuations in customer volume, seasonal patterns, personal time off, product mix, and new customer on-boarding
• Develop an intimate understanding of the workforce optimization tool to deliver most of the work without manual intervention
• Leverage reports and data to drive intelligent design of the workforce optimization tool
• Gain detailed understanding of the region to set optimized work areas, designing shifts that maximize revenue and profit, and allowing minimized timing of delivery of a variety of product mixes
• Work in a team to deliver world class service to clients specializing in one region, and collaborate as a team to drive best practices
• Collaborate with logistics Teammate(s) to ensure that both customer and inspector needs are being met.
• Perform additional duties as assigned.