Field Application Engineer (f/m/d)

at  Camline Gmbh

camLine, a product company, specializes in the development of software within the scope of production automation.
For 35 years, customers worldwide have relied on camLine’s expertise and professional support. This year, we are celebrating 20 years of camLine in Iasi. So if you are looking for a stable workplace, this could be for you!
For one of our product teams at camLine Solutions, our subsidiary in Iasi / Romania, we are looking for a motivated Support/Application Engineer(f/m/d). We are working only with a full-time employment contract(no SRL/PFA). The goal of this role is to support customers to use camLine’s products at the best and in most efficient way.

YOUR PROFESSIONAL QUALIFICATIONS

• Studies in computer science/Faculty of Automatics and Computers or comparable academic experience
• Basic Oracle knowledge
• Basic SQL knowledge
• Number of years of experience: minimum 3 years but we are flexible, depending on your practical knowledge (proven by your previous work experience)
• Very good command of oral and written English
• Reliability, communication skills, and teamwork
• High level of self-organization
• Socially, open-minded personality in order to talk constantly to different types of clients
• Planning/action plan person

NICE TO HAVE QUALIFICATIONS

• Basic Java knowledge
• Basic scripting/bash/Windows skills

• Working on technical support from customers (meetings, collecting feedback etc.)
• Getting requests from clients for our e-mail tickets system
• Trying to reproduce the issue from the client to the local system
• Interacting with the internal engineering team in order to discuss findings and feedback from customer
• You need to adapt to every type of client in order to identify their problems regarding our product and to try to come up with an action plan
• You will work in a global team, so must be open to understanding to different perspectives in different situations
• During the probation period, you will have training for our product, architecture overview, learning and coaching on the job;