Field Application Engineer (m/f/d)

at  Moxa

Description
Moxa is a leading provider of industrial networking, computing, and automation solutions for enabling the Industrial Internet of Things. With 30 years of industry experience, Moxa has connected more than 30 million devices worldwide and has a distribution and service network that reaches customers in more than 70 countries. Moxa offers a full spectrum of innovative, high-quality solutions that have been deployed in a wide variety of industries, including factory automation, smart rail, smart grid, intelligent transportation, oil and gas, marine, and mining. Moxa’s expertise gives industry partners the tools they need to harness the power of automation network convergence and make their operations smarter, safer, and more efficient. Moxa delivers lasting business value by empowering industry with reliable networks and sincere service for industrial communications infrastructures. Information about Moxa’s solutions is available at www.moxa.com.
We are looking for a Field Application Engineer (m/f/d) in the Munich area to join our great team and develop our clients on the Energy Market!
In your position as Field Application Engineer (m/f/d) you will provide pre-sales technical support, consultancy, and services mainly to Moxa’s strategic accounts. These objectives in terms of strategic success, business growth as well as customer satisfaction are a core part of our global Moxa strategy.
To successfully drive these important projects, you will work in close collaboration not only with our contact partners at our customers’ and at our distribution channels’ but also with our European sales organization. Deploying proofs of concept as well as conducting technical training courses or local seminars are as much an integral part of your function as bridging the gap between product solutions and services. Working in close alignment with our technical support department you will create KPI based strategies to further increase customer loyalty and deploy across our European sales region. Within this framework one of your focus areas in terms of strategic goals and customer support will be the development of platform business.

Key responsibilities:

• You support the sales department with in-depth technical advice for our key accounts, especially in the pre-sales phase, on and off site as required.
• You are responsible for the development of product and application presentations and technical seminars for customers as well as their deployment
• Additionally, you provide technical proposals and handle requests for proposal from our key accounts.
• You are familiar with project tender requests and will illustrate your technical skills and understanding by creating solid and convincing proposals, e.g. via network architectures which clearly showcase our technical value proposition. You proactively collect our customers’ feedback and share the consolidated feedback to support our Business Development Team and our Strategic Business Units as a tool to further support their approach to customer and market needs as well as competitive landscape and technology trends.
• You work in close collaboration with both our local and global technical support organizations to ensure full alignment on technical issues and their solutions or deployment.
• You will be an integral part of our European team and actively contribute to create and maintain a working environment based on trust and mutual respect.

Qualifications
Education: Bachelor’s degree in engineering; or equivalent combination of education and experience.
Experience: 3-4 years of experience in FAE or pre-sales technical support in the industrial automation or networking industries, with work experience across Europe.
Professional Certificates/Licenses: Network Certification award/license such as Cisco’s CCNA, CCNP, or equivalent.
Languages: Strong communication skills with both senior executives of major customers and large technical teams. Fluent in written and spoken English; proficiency in another European language is an advantage.

Professional Skills:

• Proven ability to establish and maintain strong relationships with key clients, understand their needs, and serve as a trusted advisor.
• Skilled in negotiation, conflict resolution, and managing sensitive situations effectively.
• In-depth knowledge of the market, industry, and competitive landscape.
• Excellent problem-solving skills.
• Capable of analyzing data, identifying trends, and making well-informed decisions.
• Strong project management skills, with the ability to handle multiple tasks and meet deadlines.
• Customer-focused mindset, with a keen ability to understand and address customer needs.
• Adaptable to changes in market conditions and customer demands, with the ability to adjust strategies accordingly.

Travel:
This role involves travel to customer locations. We are looking for someone who is open to traveling within Europe, with the possibility of occasional trips outside Europe.

• You support the sales department with in-depth technical advice for our key accounts, especially in the pre-sales phase, on and off site as required.
• You are responsible for the development of product and application presentations and technical seminars for customers as well as their deployment
• Additionally, you provide technical proposals and handle requests for proposal from our key accounts.
• You are familiar with project tender requests and will illustrate your technical skills and understanding by creating solid and convincing proposals, e.g. via network architectures which clearly showcase our technical value proposition. You proactively collect our customers’ feedback and share the consolidated feedback to support our Business Development Team and our Strategic Business Units as a tool to further support their approach to customer and market needs as well as competitive landscape and technology trends.
• You work in close collaboration with both our local and global technical support organizations to ensure full alignment on technical issues and their solutions or deployment.
• You will be an integral part of our European team and actively contribute to create and maintain a working environment based on trust and mutual respect