Field Application Engineer/Technician

at  Exalto Emirates

KEY ACCOUNTABILITIES:

• Serve as the hands-on technical solution provider to our Hamilton Jet customers by executing effective on-site technical support.
• Perform installation, commissioning, troubleshooting, general maintenance, overhauling and provide emergency support for our Hamilton Jet customers.
• Ability to travel internationally to complete required on-site inspections, troubleshooting, repairs, general maintenance and overhauls of Hamilton Jet products.
• Contribute positively to customer satisfaction by ensuring that no complaints regarding the solution’s functionality are raised by clients.
• Maintain accurate project documentation, including progress reports and technical site visit records.
• Identify required parts, fluids, tools and equipment required to complete each job.
• Coordinate and communicate with internal Hamilton Jet team members to schedule and facilitate necessary tools, equipment and any additional support on site to ensure the completion of the required job.
• Collaborate with multidisciplinary teams including site managers, project managers, vessel owners, vessel crew, vessel technicians and third-party contractors on site.
• Able and willing to work alone/ outside office hours/ dirty environments/ tight spaces/ in high temperatures
• Willing to work on public holidays and weekends if required
• Adhere with on-site HSE rules and regulations.
• Responsible for care/ maintenance/ security off all provided tools incl. special tools.
• Attend necessary product training to stay up to date on the latest technical product information, troubleshooting procedures and repair procedures.
• In the absence of sufficient Hamilton Jet workload, support the general service department with ongoing installation, commissioning and repairs of all products within the Exalto Emirates range.

REQUIRED QUALIFICATIONS:

• Diploma/Bachelors in Engineering
• Proficiency in Mechanical repairs, troubleshooting, and system integration.
• Knowledge of marine equipment, electrical systems, and control systems

REQUIRED EXPERIENCE:

• 5+ years of experience working in a Drydock environment / mechanical ship repair environment
• Basic knowledge of hoisting and lifting
• Basic knowledge of heating and cooling of bearings etc.
• Strong mechanical knowledge
• Basic knowledge of vessel propulsion lines
• Basic knowledge of troubleshooting control systems
• Basic electrical knowledge
• Basic knowledge of hydraulic systems.

ROLE PURPOSE:

The Hamilton Jet field application engineer/technician offers innovative technical solutions while serving as a support system for the Hamilton Jet sales and aftersales team. Provide hands-on technical assistance in installation, commissioning, troubleshooting, general maintenance, overhauling and emergency technical support for our Hamilton Jet customers.

SECONDARY DUTIES:

• Identify possible opportunities for additional equipment requirements which are in the scope of Exalto Emirates.
• Cultivating and nurturing strong relationships with clients, comprehending their requirements, and delivering effective technical solutions with a proactive and solution-focused approach.