Field Application Scientists Manager (Transplant Diagnostics)

at  Thermo Fisher Scientific

JOB DESCRIPTION

By becoming a member of the Thermo Fisher Scientific team, you will have the opportunity to engage in meaningful work that has a significant global impact. Join forces with our dedicated colleagues as we bring our Mission to fruition on a daily basis, empowering our customers to create a healthier, cleaner, and safer world. Our commitment to providing our global teams with the necessary resources enables individuals to achieve their career aspirations while advancing scientific endeavors. Together, we strive to address some of the world’s most challenging issues, such as environmental protection, food safety assurance, and the search for cancer cures.

POSITION SUMMARY:

Field Application Scientists (FAS) for Thermo Fisher Scientific’s Transplant Diagnostics division are responsible for supporting annual initiatives and priorities through key activities that center around facilitation of field-based product demonstrations, product training, product troubleshooting, along with customer continuing education.
The FAS AMERS Manager’s is accountable for ensuring the FAS team has effective customer relations, develops opportunities for growth within an existing/new customer base, and assures share- gain and profitability while achieving business objectives. In addition, this individual will be required to maintain a deep technical understanding of, and practical familiarity with key product lines when working closely with our US, Canadian and Latin American customer base.

MINIMUM QUALIFICATIONS (EDUCATION & EXPERIENCE:

• A Bachelor’s degree, or greater, from an accredited higher learning institution in the Biological or Chemical Sciences.
• At least seven (7) years of related working experience required, preferably in clinical sales, HLA or Molecular Laboratory or related establishment.
• At least three (3) years of leadership experience is preferred.

PREFERRED QUALIFICATIONS:

• Results-focused, highly accountable self-starter that develops and deploys standard processes to deliver above expectations.
• Experience in effective talent management with an understanding of Situational Leadership Model (preferred).
• Strong business planning, execution and prioritization skills to ensure goals are met in a timely manner.
• Ability to synthesize trends in market including customer segments and competitor insights.
• Proven success with creation and facilitation of technical programs to both small and large audiences.
• Ability to take complex subjects and communicate clearly and effectively to an audience of differing levels of familiarity.
• Optimally build and manage relationships resulting in business growth.
• Excellent observation, analytical, problem solving and learning abilities, passionate about providing exceptional customer solutions.
• Efficiently able to multi-task responsibilities and activities and adapt to sudden changes in expectations and job needs.
• Exercise independent discretion and judgment in execution of duties and decisions.
• Strong interpersonal skills with ability to optimally communicate, both orally and in writing, to management, customers, and third parties.
• Direct experience and knowledge of product workflows is preferred.
• Skilled professional who upholds and supports individual goals and what we value.
• Proficient in SalesForce.com and Microsoft Office applications including Outlook, Word, Excel, PowerBI and PowerPoint.
  Frequent domestic and international travel (50%), mostly via commercial aircraft, is required. Occasional lifting of office and/or laboratory equipment up to 50 lbs.

• Own and lead the strategic direction for the region and meet business objectives by expanding share of wallet.
• Collaborate with commercial team to act on current initiatives and opportunities, while effectively contributing to pre- and post-sales objectives.
• Develop key performance indicators, standard processes and rules of engagement, while effectively collaborating within a matrixed environment.
• Maintain proficiency in all Transplant Diagnostics product lines, and keep current with advancements in the field of transplantation.
• Complete in-field travel to assist, assess, mentor and develop FAS commercial and technical proficiencies.
• Collaborate to complete continuing technical training programs for all product lines.
• Implement laboratory experimental plan creation and facilitate field-based product line launches and troubleshooting.
• Independently make decisions and accurately assess business by using various data analytics sources to communicate potential outcomes.
• Maintain compliance with Regulatory and Customer Inquiries processes.
• Lead Key Opinion Leader (KOL) development, and actively seek opportunities for clinical studies and white papers.
• Travel as needed to tradeshows, workshops, business meetings and customer laboratories in support of FAS activities.
• Lead and/or participate in cross-divisional projects to drive efficiency enhancements for standardized business processes.
• Enable ‘voice of the customer’ and provide product feedback to cross-functional teams.
• Maintain accurate records for proper management of region including T&E, budget, performance goals/objectives, talent assessments, and more.