Field Application Specialist (Microbiology)

at  Thermo Fisher Scientific

JOB DESCRIPTION

The Field Application Specialist will travel to customer facilities (ex: hospitals and clinical labs) to provide microbiology instrument and consumable product training and support. Assist with technical product literature, training resources, and technical investigations when needed.

MINIMUM REQUIREMENTS/QUALIFICATIONS:

• Bachelor degree in applicable field with solid understanding of microbiology and microbiology lab practices
• Ability to troubleshoot mechanical and software problems
• Demonstrate highly developed verbal, written, and presentation skills
• Clearly communicate directions
• Highly developed organization skills
• Understanding of good laboratory practice and techniques
• Proficiency in computer applications
• Ability to travel 80% – 100% during peak periods and with as little as 24 hours notice
• Ability to work independently with little supervision from a home office

• Provide training at the customer site on product use and instrument operation, including troubleshooting
• Provide post training follow up to ensure customer expectations are exceeded
• Development of internal and external training materials
• Interpret customers’ needs and clarify responsibilities for problem resolution of field support, sales, customer support or technical support
• Manage training schedule and independently book travel arrangements
• Schedule training at customer sites
• Ensure high customer satisfaction through improving their experience with our products
• Coordinate technical teleconferences
• Provide assistance to sales and marketing through training, defining customer requirements, and assisting with customer requested customizations