Field Auditor - Oyo/Kwara/Osun

at  mkopa

AT M-KOPA, WE FINANCE PROGRESS.

Recognized twice by the Financial Times as one Africa’s fastest growing company (2022 and 2023) and by TIME100 Most influential companies in the world 2023 , we’ve served over 3 million customers, unlocking $1 billion in cumulative credit for the unbanked across Africa. At M-KOPA, we empower our people to own their careers through diverse development programs, coaching partnerships, and on-the-job training. We support individual journeys with family-friendly policies, prioritize well-being, and embrace flexibility. Join us in shaping the future of M-KOPA as we grow together. Explore more at m-kopa.com.
The Field Auditor will set up retail performance management and commence auditing the performance of shops in terms of customer care, sales support, shop management and stock management.

REQUIREMENTS

• Bachelor’s degree in any field.
• At least 3 years’ experience in stock management or 2 years as operations and stock auditor in a similar company.
• Proficiency in Microsoft Office with basic MS Excel and MS word knowledge and good reporting skills
• Detail oriented, excellent organizational skills, and problem-solving abilities.
• Ability to work with tight deadlines.
• Good time management, punctuality, and timeliness.
• Clear communication on email, telephone, in person.
• Ability to manage overlapping timelines and create task schedules/calendars.
• Exceptional work ethic and compliance to company Anti-bribery and Corruption policy.
• Able to self-manage and take initiative without being micro-managed.
  M-KOPA is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained staff. Women, minorities, and people with disabilities are strongly encouraged to apply.
  M-KOPA explicitly prohibits the use of Forced or Child Labour and respects the rights of its employees to agree to terms and conditions of employment voluntarily, without coercion, and freely terminate their employment on appropriate notice. M-KOPA shall ensure that its Employees are of legal working age and shall comply with local laws for youth employment or student work, such as internships or apprenticeships.
  M-KOPA does not collect/charge any money as a pre-employment or post-employment requirement. This means that we never ask for ‘recruitment fees’, ‘processing fees’, ‘interview fees’, or any other kind of money in exchange for offer letters or interviews at any time during the hiring process.

• The main purpose of a field auditor is to perform proper inventory and compliance audits as well as auditing if the operations and service offered by the retail team are consistent with M-KOPA best practice.
• Leading in setting up audit and improving retail audit processes in Nigeria.
• Performing physical counts and reconciliation of variances in all M-Kopa outlets.
• Analysis of stock audit results and using these in monitoring and reporting of service performance at the stock locations, identify areas and opportunities for improvement.
• Accurately and objectively scoring shops using the laid down processes during audits.
• Work with warehouse team and stock allocation team to perform investigations on the stock variances and provide feedback and solution on stocks audit.
• Performing key compliance checks in the M-Kopa Retail outlets i.e., on Branding, Look & Feel, Covid compliance, Record keeping, adherence to company processes etc. and the suitability of the outlet in the preservation and security of stock or any company property.
• Reporting of all audit findings through detailed preparation of reports and feedback to shops.
• Escalating of any suspicious/fraudulent activities picked out while performing their daily tasks.
• Provide support as required to resolve issues arising in the field.
• Other duties as assigned by the manager.