Field Based Robot Support Technician (m/w/d)

at  WISAG Job Karriere GmbH Co KG

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Field Based Robot Support Technician (m/w/d)
Kennziffer: 338675

REQUIREMENTS

• Technical Background: Recognized electrical, electronic or mechanical fields of study
• Experience: Prior experience in a technical support or field service role, especially with autonomous robotics, is highly desirable
• Problem-Solving Skills: Strong analytical and problem-solving abilities to diagnose and resolve technical issues
• Communication: Excellent communication skills to interact with clients and provide clear instructions
• Adaptability: Willingness to travel frequently within Germany and work flexible hours as required
• Team Player: Ability to work collaboratively with cross-functional teams and adapt to a dynamic work environment
• Driver’s License: A valid driver’s license Class B is required for travel to client locations
• Fluent English and German languages are mandatory for the role, other languages desirable

• Technical Support: Provide hands-on technical support for LionsBot autonomous cleaning robots deployed in various commercial settings across Germany, including but not limited to Commissioning of robots on site with the creation of maps, establishment of cleaning zones as well as the functional calibrating and testing of the robots
• Preventive Maintenance: Perform routine inspections and preventive maintenance on robots to ensure they are in excellent working condition
• On-Site Troubleshooting: Respond promptly to client inquiries and issues, diagnose problems, and implement solutions on-site
• Software Updates: Assist in updating robot software and ensuring all features are up to date
• Client Training: Conduct training sessions for clients and end-users to maximize the effective use of the cleaning robots
• Documentation: Maintain detailed records of maintenance activities, repairs, and client interactions
• Collaboration: Work closely with the LionsBot technical support team and engineers to resolve complex technical issues
• Reporting: Provide regular reports on robot performance and maintenance activities to the LionsBot headquarters