Field Care Supervisor

at  Berkeley Home Health

ABOUT US

Trinity Homecare Group is a specialist in delivering care in people’s own homes. The group offers introductory care, visiting care and live-in care services ensuring that a wide range of needs and outcomes can be met.
Our combined brands and services make the group the largest private pay homecare provider in the south of England. The group covers the entire UK with its range of services

MAIN PURPOSE OF THE ROLE:

As a field care supervisor, you will be required to manage and support a group of carers to deliver visiting care to clients and ensure that Trinity Homecare is being promoted in a positive way. As well as being responsible for the compliance of customers within a designated area, the care that is being delivered and of course the carers, by supporting the coordinators and manager.
You will also need to participate in the out of hours and emergency on call rota to ensure that the care services provided by Trinity Homecare are safe, effective, responsive, caring and well led.

MAIN RESPONSIBILITIES

• To be responsible to the Coordinators for the day to day service provision to the Clients by producing detailed work rotas for the Care Workers and providing both written and verbal instructions/guidance to them.
• To record all activity on people planner – including care calls, telephone conversations, emails received, compliance updates.
• Ensure that any complaints or safeguarding concerns are escalated to the Manager immediately. Record all details on People Planner.
• To ensure that telephones are answered promptly and people are spoken to in a polite and respectful manner.
• Responsible for the monitoring of the service in the field to ensure that it meets the quality targets of the Company, contractual requirements of the commissioners and the NMS and to keep the Registered Manager informed of the outcomes and issues that are identified.
• To visit Service Users and to make reviews of the written Care Plans, examine the written records of medication administration, finance and daily log notes kept by Staff as required by the Registered Manager.
• To report to the Registered Manager any financial issues that have an impact on the overall budget.
• At the direction of the Registered Manager – to carry out spot checks and Supervision reviews of the Staff’s performance.
• To produce reports as required by the Registered Manager.