Field Clinical Specialist CRM

at  Boston Scientific Corporation

PURPOSE STATEMENT:

Field Clinical Specialist (FCS) provides field/remote clinical, technical & educational support to assigned accounts at a Territory, Regional, National or EMEA level. This role covers all the Ireland region. Work is driven by customer demand and pre-planned support requirements. The primary focus is with case support by using clinical expertise to influence Customer usage of the full portfolio.

KEY RESPONSIBILITIES:

• Provide field/ remote clinical support in the areas of supporting case coverage, basic troubleshooting for company products.
• Work is driven by Customer demand and pre-planned support requirements - you will need to be working some weekends.
• Attend cases face to face/ remotely with our customer and advise physicians on clinical attributes / techniques associated with our products.
• Ensure timely collection, reporting of all required medical documentation pertaining to our procedural device operation.
• Support team to achieve projected sales goals and increase sales revenues.
• Develop deep understanding on the workflows and specificities of each hospital & business relationships with hospital personnel (e.g. through informal conversation, meetings, participation in conferences) to make new contacts in other departments within hospital and to identify key decision makers in order to facilitate future sales.
• Respond to complex customer needs and complaints regarding products and service by developing creative and feasible solutions or working with other related personnel (e.g., sales, clinical, research, marketing, technical support) to develop optimal solutions.
• Record customer information and activities in company’s CRM system: use the system as an alignment tool with other commercial roles.
• Provide education support on product usage and customer training.
• Potential, infrequent Scotland cover required.