Field Consultant

at  CCC INTELLIGENT SOLUTIONS INC

Salary range is:
$54,635.00 - $78,000.00
This position is bonus/commission eligible.
CCC Intelligent Solutions Inc. is a leading cloud platform for the multi-trillion-dollar P&C insurance economy creating intelligent experiences for insurers, repairers, automakers, part suppliers, lenders, and more.
The CCC Intelligent Experience Cloud, powered by broad AI and an innovative event-based architecture, connects more than 35,000 businesses to power customized applications and platforms for optimal outcomes, and personalized experiences that just work. Through purposeful innovation and the strength of our connections, our technologies empower the people and industry relied upon to keep lives moving forward when it matters most. Learn more about CCC at www.cccis.com.

REQUIREMENTS:

• 3+ years of software product training experience.
• Up to 3 years of working in operations, project management, or instructional design
• Extremely organized, detail-oriented and process-oriented;
• Self-starter mentality, capable of working independently;
• Experience and confidence in public speaking and/or adult learning;
• Clear written and verbal communication skill set including facilitation and public speaking
• Experience with best practices in instructional design and adult learning theory preferred
• Ability to keep track of logistics and operations for several concurrent trainings at once
• Comfortable with simple data analytics and reporting for non-technical audiences;
• Experience building strong, cross-functional partnerships
• Excellent writing, communication, and interpersonal skills
• Established methods for working with Subject Matter Experts to target and refine learning objects
• Experience working in technology and SaaS is preferred.

THE ROLE

This Field Consultant role will handle the Geico account and is a nationwide-based remote role that entails a combination of instructor-led virtual and in-person training with a possibility of travel up to 30%
Field Consultants ensure client satisfaction and retention through quality service and proactive consultation with Insurance Carriers in their assigned territory. Field Consultants are responsible for building and maintaining relationships with customers at the local office levels.
Other responsibilities entail working collaboratively across the organizations; serving as the customer advocate in facilitating issue resolution with technical support and IT operations; conducting virtual or on-site product training; providing industry trends and data for customers to benchmark their performance against their competitors and industry standards. Field Consultants also partner with the sales team to develop and implement client related service plans for new and existing customers both for short-range and long-range business objectives of both CCC and its clients.

KEY RESPONSIBILITIES:

• Serve as key point of contact for FOCUSED customers OR PRODUCTS
• Develop and measure field service plans and implementation plans to drive high NPS and speed to adoption. (10%)
• Service customers through scheduled on-site visits as well as remote service options such as webinars, web based portals, and self -service technology (40%)
• Hold overall responsibility for client satisfaction as it pertains to customer field service
• Troubleshoot product related complaints from insurance clients and coordinate solutions through the technical support department (15%)
• Maintain client relationships for the purpose of retaining and increasing company market share
• Gain a solid understanding of each client’s claims process in order to better assist their claims managing needs and help drive enhanced claims processing (15%)
• Drive the testing of new products and releases and compile results for the customer (10%)
• Perform CCC software related training’s and product demonstrations (10%)