Field Customer Support Specialist Netherlands & Belgium

at  Charles River Laboratories

Req ID #: 224868
Leiden, Zuid-Holland, NL
Full time
For nearly 75 years, Charles River employees have worked together to assist in the discovery, development and safe manufacture of new drug therapies. When you join our family, you will have a significant impact on the health and well-being of people across the globe. Whether your background is in life sciences, finance, IT, sales or another area, your skills will play an important role in the work we perform. In return, we’ll help you build a career that you can feel passionate about.

JOB SUMMARY

Job Summary
We are looking for a Field Customer Support Specialist I to join our Microbial Solutions division, primarily serving customers in the Netherlands and Belgium, with the potential to provide assistance in other regions as needed. In this remote field position, you will be expected to support the customers throughout the Netherlands and Belgium. We are seeking a candidate fluent (at least C1 level) or native in Dutch.
Reporting to the Regional Field Customer Support Manager and supporting the Customer Care organization, you will play a vital role in offering our customers exceptional support in the field. Your focus will always be on our customers ensuring that they have the capability to utilize our products fully at their site. Having a customer centric mindset is one of the key attributes to being successful in this role.

JOB QUALIFICATIONS

Essential Duties and Responsibilities:

• The ability to deliver the necessary services and support as outlined by the technical skill set at the conclusion of the training program.
• Understand who the commercial team are in your region and begin to build a solid relationship to support revenue growth.
• Start overseeing the customer activities in your area to help the business achieve its overall objectives and increase revenue while guaranteeing our customers business continuity.
• Acquire the ability to gather customer insights and make sure that all pertinent data is distributed to the relevant stakeholders
• Co-ordinate tasks with all colleagues in the Field Customer Support team and the overall Customer Care organization to guarantee that procedures are synchronized to satisfy the needs of both the business and customers.
• Provide support and ensure ongoing communication with all stakeholders to ensure all goals can be achieved.
• Fully utilize the software tools provided to you by the company so that you can provide an excellent service to our customers and all relevant data to the business.
• Participate and contribute to any internal or external meetings that you need to attend.
• Prepare, plan and organize your field activities every week, so that you are in the best position to support our customers fully
• Ensure adherence to regulatory requirements and to departmental policies, practices, and procedures [SOPs, safety procedures and protocols].
• Build strong relationships cross functionally to support the achievement of the overall business objectives.

The following are minimum requirements related to the Field Customer Support Specialist I position.

• Degree or equivalent in Engineering or Life Sciences; Microbiology, Biology or Chemistry.
• 4+ years of related experience (Field Service, technical, laboratory or research); or Equivalent combination of education and experience.
• Native or at least C1 level of Dutch and English
• An equivalent combination of education and experience may be accepted as a satisfactory substitute for the specific education and experience listed above.
• Ability to ability to manage dairy schedule, trips, and administrative tasks independently and work in a fast-paced environment.
• Willingness to be flexible to suit our customers and business needs.

• The ability to deliver the necessary services and support as outlined by the technical skill set at the conclusion of the training program.
• Understand who the commercial team are in your region and begin to build a solid relationship to support revenue growth.
• Start overseeing the customer activities in your area to help the business achieve its overall objectives and increase revenue while guaranteeing our customers business continuity.
• Acquire the ability to gather customer insights and make sure that all pertinent data is distributed to the relevant stakeholders
• Co-ordinate tasks with all colleagues in the Field Customer Support team and the overall Customer Care organization to guarantee that procedures are synchronized to satisfy the needs of both the business and customers.
• Provide support and ensure ongoing communication with all stakeholders to ensure all goals can be achieved.
• Fully utilize the software tools provided to you by the company so that you can provide an excellent service to our customers and all relevant data to the business.
• Participate and contribute to any internal or external meetings that you need to attend.
• Prepare, plan and organize your field activities every week, so that you are in the best position to support our customers fully
• Ensure adherence to regulatory requirements and to departmental policies, practices, and procedures [SOPs, safety procedures and protocols].
• Build strong relationships cross functionally to support the achievement of the overall business objectives