Field Engineer

at  Entegro

FIELD ENGINEER – GALWAY

Position Details
As a Regional Field Engineer you will play a vital role in our mission to build future-proof networks that empower our clients, businesses and communities alike.
As an integral part of our dynamic Contract Resource team, you’ll be immersed in an environment driven by cutting-edge technology and fueled by constant innovation.
Working as part of the second line support team; ideally with domain expertise across two or more of OSS, Optical Line Termination (OLT), Optical Network Termination (ONT), DWDM and IP (Nokia an advantage); and requiring deep specialist domain expertise- or the aptitude to develop such in OLT, ONT and Passive Optical Network (PON) technology, systems and related processes.
You get the importance of teamwork, and you understand the importance of developing a strong relationship with our Network Operations & Engineering teams as well as managing the performance of third-party vendors who will provide third-line support.
You will work with a diverse team of people – with ICT systems and operational process expertise; and you will be responsible for delivering specialist OLT, ONT and PON technical support to assure continuity of network service; and the installation, commissioning and test of network infrastructure.

SKILLS REQUIRED

• 5+ years technology/operations experience in an ICT environment
• A third level qualification in engineering, computer science, physics or similar
• Skilled in OLT/ONT trouble shooting, OTDR testing, Fibre Fault finding, Core Fibre, FTTx
• Ideally, domain knowledge across OSS, OLT, ONT, DWDM & IP (Nokia an advantage); and deeper domain expertise in Fibre Fault finding, OLT, ONT & PON
• Knowledge of Analytic Trouble Shooting (ATS) techniques; test methodologies and techniques; and an aptitude for analysis, prioritization and clear technical communication – to identify root causes of functional and performance problems and generate remedies and resolutions
• Highly responsible with an ability to work on call and on own initiative
• Excellent understanding of ICT operations
• Excellent written, oral communication, reporting and presentation skills
• Excellent people skills
• Excellent ambassador for our client, promoting the organisation and role modelling their values

RESPONSIBILITIES

• Responsible for a region of approximately 40-50 nodes.
• In field repair and preventative maintenance to support optimal function and performance of all FTTH access network elements across the OSS, OLT, ONT, Microwave DWDM and IP domains, specializing in Fibre, OLT, ONT & PON
• Support the resolution of complex customer issues
• Support the adherence to key operational processes
• Support the acceptance of new/enhanced network resources into production
• Support the resolution of complex single- and multi-domain issues
• Contribute to the performance management of the operations team and third-party contractors
• Contribute to an open team culture of excellence, efficiency and continuous improvement
• Develop a strong relationship with colleagues in the Network Operations Centre and the Customer Operations teams; as well as liaising with third-party vendor specialists who will provide third-line support
• Work with business stakeholders and IT to ensure the quality of documentation and ability to measure and manage the performance of the network to stringent KPIs.