Field Engineer

at  Thames Water Utilites

We have an exciting opportunity at Thames Water to join our Thames Valley and Home Counties Water System Performance Network team as a Field Engineer. In this hands-on role, you will be responsible for the operation and maintenance of the water network, from routine maintenance to complex investigations and issue resolution.
This role follows an out-of-hours shift pattern (20:00 – 06:00), offering a unique opportunity to work on essential water systems when demand is low. If you’re passionate about problem-solving and keeping vital infrastructure running smoothly, we’d love to hear from you!
Due to the nature of this role, you will be expected to travel across a wide area of Thames Valley.

WHO ARE WE?

We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.
Learn more about our purpose and values.
Working at Thames Water
Thames Water is a unique, rewarding and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy fast-tracked career opportunities, flexible working arrangements and excellent benefits.
Whether you’re interested in a role in one of our call centres or science labs, we’re looking for people like you with real passion and a burning desire to make things better.
So, if you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region and our planet. The real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.
Our overarching aim is to ensure that Thames Water is a great, diverse and inclusive place to work. We welcome applications from everyone and offer extra support for those who need it throughout the recruitment process. We aim to remove any real or perceived barriers to success, so if you need assistance, we’re here to help and support you.
When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business, meet colleagues and earn some extra money along the way.

WHAT YOU’LL BE DOING AS THE FIELD ENGINEER

• Undertaking a series of tasks to enable the identification and resolution of system leakage. (step testing, partitioning of DMA’s (planning & creation of LCA’s), flow/flush testing of district meters, boundary valve validation, waste meter maintenance & logging, sounding, correlation, pressure & flow logger deployment)
• Undertaking a series of tasks to enable the identification and resolution of system issues impacting levels of service such as Poor Water Quality, Poor Pressure Burst Pipes etc.
• Undertaking a series of tasks to investigate and resolve customer enquiries and complaints. Taking ownership of the issue and seeing it through to resolution. This may require attendance and customer appointments and to undertake investigations within customer premises.
• Undertaking routine activities to support day-to-day operations including mains isolation, leak and pressure investigations, customer appointments etc.
• Safety & Wellbeing – Ensuring that all work is carried out by the TW safety standards and guidance.
• Water Quality – Ensuring that all work is undertaken to the highest WQ standards.
• Asset Standards – Ensuring that all work is completed in accordance with the appropriate asset standard and best-practice guidance.
  Base Location: Kidlington, OX5 1QT.
  Working pattern: 36 hours - Monday to Thursday, from 20:00 to 06:00.

WHAT YOU SHOULD BRING TO THE ROLE

• Appropriate educational level/qualification (e.g., NVQ Level 2 / City & Guilds / GCSE) or equivalent experience in either a water network or leakage role.
• Understanding of key Company operating procedures relevant to specific roles.
• Ability to use company IT systems and office software, in particular Excel. (to manage plant hire list)
• Good verbal and written communication skills, to interact with your colleagues and customers/stakeholders.
• An uncompromising approach to Health, Safety and Wellbeing.
• Passion and understanding of how to deliver exceptional customer experiences.
• Must hold full UK driving licence.