Field IT Engineer

at  Live Nation

Dublin, County Dublin, Ireland -

Start DateExpiry DateSalaryPosted OnExperienceSkillsTelecommuteSponsor Visa
Immediate04 Dec, 2024Not Specified05 Sep, 20242 year(s) or aboveTicketing,Apple,MicrosoftNoNo
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Description:

WHAT YOU NEED TO KNOW

  • 2+ years of technology industry experience. Experience with ticketing and/or retail systems preferred.
  • knowledge of Microsoft, Apple, and mobile device applications.
  • Experience with both wired and wireless networking technologies and products
  • Experience in understanding work plans, reporting status of tasks, determining event specific needs, and the ability to work with various internal and external teams

Responsibilities:

  • Installation and support of Ticketmaster proprietary software and hardware e.g. Ticket printers, Handheld Devices and Point of Sale
  • Installation of software, firmware to ensure devices are up to date
  • Installing and supporting network devices including Wireless Access Points, Switches, Bridges etc
  • Upgrading and replacing hardware and software as and when required
  • Configuring and testing of the above said hardware and software
  • Diagnosing and remediation of issues and problems both remotely and on-site
  • Raising incidents and updating incident management software
  • Tracking Assets and updating asset management software
  • Minimise incidents and service distribution by providing proactive support and maintenance
  • Coordinating and liaising with clients prior to attendance and installations
  • Working with third party providers and contractors often in a lead capacity
  • Provide on-site end user training and demonstration of Ticketmaster products
  • Updating and maintaining technical and operational documentation
  • Communicating and collaborating with multiple teams and clients
  • Following best practices and procedures ensuring standards are maintained
  • Maintain an understanding of all TM and LN products usage and functionality


REQUIREMENT SUMMARY

Min:2.0Max:7.0 year(s)

Information Technology/IT

IT - Hardware / Telecom / Technical Staff / Support

Software Engineering

Graduate

Proficient

1

Dublin, County Dublin, Ireland