Field Operations Coordinator

at  Cognizant

ADDITIONAL EXPERIENCE:

Strong verbal and written communication skills and ability to communicate effectively with team members, clients, and other stakeholders
Ability to quickly identify and resolve issues that arise in the field. Flexibility and adaptability to understand changing situations
Make informed decisions in a fast paced environment
Stay up to date with industry trends and best practices
Keep track of multiple tasks and projects simultaneously
Prioritize tasks to meet deadline

WHAT YOU’LL DO

As a Field Operations Coordinator, you will coordinate a team of technicians, dispatching work, managing customer inquiries and issues while maintaining high levels of customer service.

KEY RESPONSIBILITIES

Tasks assignment to team members according to their expertise
Provide ongoing training to team members
Participate in the interview, training and onboarding of new team members
Oversee the inventory of tools, equipment, and parts. Ensure that all necessary supplies are available for field operations.
Ensure all field operations comply with safety regulations and standards.
Implement safety protocols and trainings
Performance evaluation and feedback
Implementing and managing field service management software.
Using technology to optimize scheduling, tracking, and reporting.