Field Operations Manager, Passenger Services

at  ABM Industries

Specific Duties/Essential Job Functions: (Other duties may be assigned)

• Communicate effectively with employees and client to ensure fulfillment of performance and quality requirements.
• Maintain positive relationship with client representatives.

• Control cost to ensure profitability of area of responsibility.

• Ensure clients receive accurate invoices in a timely manner. Follow- up on payment of all invoices.

• Responsible for and /or the oversight of the recruiting, hiring and training of all employees in his/her area of responsibility. Ensure this is done in accordance with established procedures and in a cost effective manner.

• Ensure that each employee receives proper training commensurate with the job responsibilities assigned and that all training is properly documented and maintained according to Company standards.
• Ensure that duty managers and supervisors are properly trained and understand their assigned duties.
• Monitor compliance with contractual and regulatory requirements in area of responsibility.
• Ensure that payroll is prepared and transmitted in an accurate and timely manner.
• Ensure that any injuries, incidents, accidents, etc are documented, reported and processed appropriately.
• Monitor safety program within area of responsibilities and communicate with Safety Quality Managers on a frequent basis to ensure compliance with all Company safety standards.
• Establish and maintain effective communication and working relationship with passengers, co-workers, shift coordinators, supervisors, managers, etc
• Comply with all safety, security, compliance and quality standards and procedures established by the Company, Clients and regulatory authorities.

Supervisory Responsibilities:

• Duty Managers, Supervisors, Field Employees.

Other:
Physical Demands:

(The Physical Demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

• The individual may be required to stand, and walk for the majority of the work shift.
• Individual may be required to lift up to 25 pounds for the majority of the work shift.

Work Environment:

(The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

• The work environment has a moderate to noise level.

Specific Job Knowledge, Skill, and Ability:
(To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements described are representative of the knowledge, skill and/or ability required. Reasonable accommodations can be made to enable individuals with disabilities to perform the essential functions.)

Language Skills:

• Ability to communicate effectively in the English language.
• Ability to read and interpret documents such as safety rules, operating and procedure manuals, and employee handbooks.
• Ability to write routine reports and correspondence.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public.
• Must possess and utilize effective listening skills.

Math Skills:

• Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals.

Reasoning Ability:

• Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

General Company Requirements:

• Employee must comply with the Company’s management grooming standards and must wear his or her SIDA badge/Airport ID at all times.
• Employee must comply with all guidelines and policies set forth in the Employee Handbook. These policies include, but are not limited to, the Company’s Zero Tolerance Discrimination and Harassment Policy, Retaliation Policy, Ethics Policy, and Security Policy. Employee must also comply with regulatory agency requirements, including, but not limited to, the ADA, ACAA, DOT, TSA, FAA, and Federal, State, and Local authorities.

Education:
Bachelor’s degree or equivalent work experience
Skills / Experience:
3 or more years management experience preferred
Previous aviation industry experience preferred.
Excellent communication and leadership skills
Budgeting, expense control and scheduling experience
Overall:
Must meet all requirements to receive required airport badge, including the successful completion of a background check and drug test.
This job description is subject to change at any time at the discretion of management.
Must work schedule as assigned.

Specific Duties/Essential Job Functions: (Other duties may be assigned)

• Communicate effectively with employees and client to ensure fulfillment of performance and quality requirements.
• Maintain positive relationship with client representatives.
• Control cost to ensure profitability of area of responsibility

(The Physical Demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

• The individual may be required to stand, and walk for the majority of the work shift.
• Individual may be required to lift up to 25 pounds for the majority of the work shift

(The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

• The work environment has a moderate to noise level