Field Operations Manager

at  Roy Morgan

Location:
Melbourne
Employment Type:
SA - Salaried
Department:
Field Operations
Are you ready to take your career to new heights? Roy Morgan, Australia’s most renowned and trusted market and social research company, is offering you a golden opportunity to join our dynamic team as a Field Operations Manager, focusing on one or many high-profile and national research projects. This is not just another job - it’s a chance to shape the future of research and make a real impact on Australian society.

WHAT YOU BRING:

• A positive, motivating, can do attitude is what we are looking for!

• Experience leading and managing a team.
• Strong organizational abilities, capable of managing multiple priorities simultaneously.
• Excellent verbal and written communication skills.
• A positive and collaborative attitude, with a passion for working as part of a team.
• Competency in Microsoft Office tools (Word, Excel, PowerPoint, and Outlook).
• Experience managing a dispersed / field team or within market research is desirable.
• Familiarity with statistical tools and their application in research analysis, is an advantage.

WHAT MAKES THIS ROLE SPECIAL?

As a Field Manager, you will be at the forefront of our research operations. Imagine being the driving force behind high profile research projects that impact communities nationwide. You will lead and motivate a team of passionate face-to-face interviewers and field support staff who engage with Australians every day, asking important questions that contribute to our collective knowledge. This role is not just about managing people - it’s about empowering them to excel and ensuring they have the resources and support they need to thrive. Your leadership will shape the success of our projects and make a tangible difference in people’s lives.

YOUR KEY RESPONSIBILITIES:

• Recruit, train, and support interviewers, providing ongoing guidance with the assistance of the Head of Field Operations and internal project teams.

• Manage workforce allocation, ensuring optimal interviewer coverage for each research project.
• Identify operational improvement opportunities and promptly resolve any issues or queries.
• Develop and enhance training materials and implement training for interviewers to ensure high-quality data collection.
• Maintain regular communication with project staff, senior management, and other field staff to ensure well-planned and managed projects.
• Provide accurate reporting on project budgets, KPI targets, and progress for key stakeholders.
• Manage field logistics and administrative tasks, including scheduling, onboarding/offboarding, training, and performance tracking.
• Collaborate with internal teams to oversee the production and distribution of field materials.
• Ensure accuracy and suitability of survey instruments, sample management procedures, and workflows impacting field operations.