Field Sales Executive

at  DHL Express

(24006ZP)
Nigeria-Lagos-Isolo | Full-time | Permanent | Mixed Shift
Develop and maintain good relationship with customers and provide a high service quality level.
Interpret customer feedback to identify areas of failure and opportunities for improvement and take corrective action internally and/or with the customer.
Solve customers’ complaints and escalate to CSM where necessary
Provide on an agreed time scale reports to Sales Analyst to measure performance and sales visibility.
Collaborate with Ground operation at service center to ensure that relationship customer get the required service.
Coordinate with other department specific customer requirements
Manage and develop a portfolio of prospects and existing customers through building a strong customer relationship to ensure that customers’ needs are recognized and met.
Establish customer agreements and ensure the review on regular basis of customer prices as per pricing guidelines, and propose discount agreements to the Relationship Channel Manager for approval.
Exploit all new opportunities from existing and potential customers (prospects), and establish actionable sales plans to ensure DHL highest penetration in assigned territory.
Develop and implement an approach to secure competitors and prospects business in the shortest time possible, by establishing Prospects pipeline to support this approach and target them accordingly.
Develop and implement personal sales plan and call cycle to identify and gain new business along with expanding existing customers growth to meet agreed sales target.
As a part of the virtual sales team, support the Strategic Business Unit in support of “sub-accounts” in the territory.
Communicate to the selling team accurate customer information, and ensure their recording and updating in the customer database to enhance service performance.
Maintain a thorough knowledge of DHL’s services and general commercial awareness to achieve sales targets, whilst promoting DHL brand image.
1-2 years sales background in a consultative selling environment within the service industry
University degree or equivalent
Good knowledge of air express and/or the freight forwarding business
Fluent in English
Posting Legal Entity DHL International Nigeria Ltd.

Please refer the Job description for details