Field Scheduling Specialist (Workforce Management)

at  Verisure Services UK Limited

JOB DESCRIPTION:

• Ensure fulfilment of Field Service Engineer’s agendas with focus on immediate to short term
• Rescheduling and re-assigning services based on planned and unplanned operational needs
• Fulfilling campaigns in line with departmental requirements
• Assist field team managers in management of their teams
• Manage capacities and availability of agendas based on geographical requirements
• Communication with the different departments to improve results
• Communicate with Field Service Engineers in the event of unplanned activities threatening to cause scheduling problems
• Inform customers of any changes to their planned service
• Maintain monthly SLA’s
• Keep up to date with latest system releases

REQUIRED SKILLS:

• Critical thinking, planning and problem-solving skills.
• A focus on customer services to ensure fulfilment in a time frame that suits the both the customers and business needs
• Good communication skills in order to relate to other functional areas and people with greater expertise
• Ability to take the initiative and set priorities.
• Ability to manage different tasks at the same time.
• Tech savvy and a quick learner
• Experience using workforce management programs such as Oracle Field Service Cloud (previously TOA) highly preferable

Benefits Package: At Verisure, we value our team members and offer a comprehensive benefits package to enhance your experience:

• Enjoy your birthday off as a special treat.
• Satisfy your cravings at our onsite coffee shop and our canteen.
• Stay active with discounted gym and health club memberships.
• Access private healthcare and MediCash cash plan.
• Unlock a world of freebies and discounts with PerkBox.
• Earn rewards through our employee referral program.
• Enhanced maternity and paternity scheme.
• Enjoy discounts on our alarm systems.
• Contribute to a greener lifestyle with the Cycle to Work Scheme.

Please refer the Job description for details