Field Service Administrator

at  Bruker

Overview:
As one of the world’s leading analytical instrumentation companies, Bruker covers a broad spectrum of advanced solutions in all fields of research and development. All our systems and instruments are designed to improve safety of products, accelerate time-to-market and support industries in successfully enhancing quality of life. We have been driving innovation in analytical instrumentation for 50 years now. Today, nearly 7,000 employees are working on this permanent challenge, at over 70 locations on all continents.
Bruker Daltonics, a leading manufacturer of mass spectrometry instrumentation, software and accessories, has an immediate opening for a Field Service Administrator based in Milton, Ontario. The Service Administrator will coordinate day-to-day operations of customer service department reporting to the Regional Service Manager.

Responsibilities:

• Maintain accuracy of service dispatch calendar in Sales Force CRM, ensure timely case closure.
• Monitor Service Reports and ensure document completeness including attachment of electronic copy of signed customer acceptance documents in Sales Force.
• Communicate with customers to confirm assigned engineer and tentative schedule/plans and spare part delivery.
• Maintain local part depot and spare part shipping.
• Oversee part return process and all related documents.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Minimum 5 years of experience with high volume scheduling/project management administration.
• Experience in Microsoft Office and SalesForce CRM.
• Excellent communication skills, French speaking preferred.
• Ability to effectively and professionally work under pressure, in a team-oriented environment, with frequent changes in deadlines and priorities.
• Demonstrated ability to effectively communicated with a range of customers at varying levels of technical expertise.
• Ability to work with diverse teams; and skill sets to achieve greater levels of efficiency.
• Excellent team player who demonstrates leadership abilities.
• Ability to create and drive process improvement and influence teams to adopt new practices.

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Bruker Corporation offers a comprehensive and competitive benefits package including medical, dental, 401(k), paid vacation, holidays, and tuition assistance (as applicable).
Bruker is a federal contractor and subject to Executive Order 14042. Under Executive Order 14042, all employees must be fully vaccinated against COVID-19 (with limited exceptions for those employees who are unable to be vaccinated due to a medical condition or a sincerely held religious belief). You will need to provide proof of vaccination by submitting a copy of your CDC COVID-19 Vaccination Record Card to Bruker, or obtain a religious or medical exemption, as a condition of employment.
Bruker is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other protected characteristics.
Certain positions at Bruker require compliance with export control laws and as a result, all interviewed candidates for all positions will be screened pre-interview to determine their eligibility in light of export control restrictions.

Responsibilities:

• Maintain accuracy of service dispatch calendar in Sales Force CRM, ensure timely case closure.
• Monitor Service Reports and ensure document completeness including attachment of electronic copy of signed customer acceptance documents in Sales Force.
• Communicate with customers to confirm assigned engineer and tentative schedule/plans and spare part delivery.
• Maintain local part depot and spare part shipping.
• Oversee part return process and all related documents

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Minimum 5 years of experience with high volume scheduling/project management administration.
• Experience in Microsoft Office and SalesForce CRM.
• Excellent communication skills, French speaking preferred.
• Ability to effectively and professionally work under pressure, in a team-oriented environment, with frequent changes in deadlines and priorities.
• Demonstrated ability to effectively communicated with a range of customers at varying levels of technical expertise.
• Ability to work with diverse teams; and skill sets to achieve greater levels of efficiency.
• Excellent team player who demonstrates leadership abilities.
• Ability to create and drive process improvement and influence teams to adopt new practices