Field Service and Digital Solution Technical Support Engineer

at  Baxter

THIS IS WHERE YOU SAVE AND SUSTAIN LIVES

At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You’ll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients.
Baxter’s products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare.
Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work.
Join us at the intersection of saving and sustaining lives—where your purpose accelerates our mission.

WHO WE ARE LOOKING FOR?

• University degree or equivalent technical education ( engineering or information technology ).
• Integration solution experience.
• Experience as a Field Service Engineer (Medical industry preferred).
• SEP qualifications up to 1 KV are nice to have.
• Driving license cat. B.
• Strong customer orientation; ability to provide professional customer service to clients and customers.
• Great teammate with very good interpersonal skills and a flexible approach yet able to work unsupervised and under pressure.
• Ability to interpret data, use dedicated software, and read and implement service manual procedures).
• Ability to plan, coordinate, and run time efficiently.
• English written and verbal communication skills.
• Good knowledge of digital solutions (IT connectivity, basic network communication setup.
• Ability to plan, coordinate, and run-time optimally.
• Readiness to travel during the week and weekends within the region.

• Coordinates and performs technical service activities of medical equipment on sites on the territory including installation, repair, diagnostics preventive maintenance, etc.
• Provides consultations and all types of technical support to final users, distributors, and other commercial partners including employees of the Company.
• Provide remote technical support channel for Business Partners ( distributors) within the CEE region
• Conducts pre-sales support with service-related information for medical devices, additional equipment, and accessories.
• Support of service sales ( Sales Representative) – new potential opportunities of service contracts.
• Actively supports Technical Service Sales Team on desired Territory (Spare parts; service contracts; training etc), promotes Spare parts and/or contracts for regular and long-term services during visits of customers and remote negotiations by phone or e-mail.
• Supports global and regional commercial programs and initiatives.
• Supports and/or leads field actions and required modifications programs.
• Supports and/or leads new product launches and end-of-life programs.
• Performs phone assistance to customers where needed.
• Ensures implementation and compliance with the requirements of the Baxter quality system, including electrical safety, and personal protective equipment, following the latest TSBs and Technical Service Documentation.
• Manage assigned car stock, spare parts, and assets (Measuring & Test Equipment).
• Ensure replacement/replenishment orders are performed timely and on purpose