Field Service Coordinator

at  Flowserve Corporation

Flowserve is a world-leading manufacturer and aftermarket service provider of comprehensive flow control systems. Join a company whose people are committed to building a more sustainable future to make the world better for everyone. With 16,000+ employees in 50+ countries, we combine our global reach with local presence. Our team challenges themselves to approach each situation with ingenuity and creativity to help provide our customers with the most innovative flow control products and services. We support 10,000+ customers worldwide, creating products to meet the needs of our customers who are supplying energy, fresh water, pharmaceuticals and other essentials to consumers, businesses and governments globally. We invite you to put your talents and career in motion at Flowserve.
Company Overview:
If a culture of excellence, innovation and ownership is what you’re searching for, consider putting your experience in motion at Flowserve. As an individual contributor, or as a leader of people, your enterprise mindset will ensure Flowserve’s position as the global standard in comprehensive flow control solutions. Here, your opportunity for professional development and industry leading rewards will be supported by our foundational commitments to the values of people first, integrity and safety. Thinking beyond opportunity and reward, at Flowserve, we are inspired by working together to create extraordinary flow control solutions to make the world better for everyone!

PREFERRED EXPERIENCE / SKILLS:

• 3+ years of relevant experience in a service-oriented organization required, experience in an industrial focused field service business preferred
• Associates Degree in Business highly desired
• Excellent computer skills including Excel, Word, and PowerPoint required, with an ability to adapt and learn new systems
• Professional, clear, articulate speaking skills on the phone and in person
• Professional, clear, articulate writing skills
• Solid basic math understanding and skills
• Demonstrated track record of being detail-oriented and meeting deadlines in a dynamic work environment
• Strong customer-service focus, with a personal ownership and initiative regarding quality, meeting deadlines, and problem-solving
• A personal style that builds relationships through collaboration, and is helpful, approachable, and professional
• Dependable, reliable attendance and a strong work ethic
• Able to respond to questions and issues after hours or on weekends as required. Able to travel overnight occasionally for training and/or customer visits.
  Flowserve offers competitive pay, annual bonuses, medical benefits on day 1, generous paid vacation time, paid holidays, 401(k) and many other excellent benefits
  Req ID : R-12014
  Job Family Group : Logistics
  Job Family : LO Coordinator
  EOE including Disability/Protected Veterans. Flowserve will also not discriminate against an applicant or employee for inquiring about, discussing or disclosing their pay or, in certain circumstances, the pay of their co-workers. Pay Transparency Nondiscrimination Provision
  If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access flowservecareers.com as result of your disability. You can request a reasonable accommodation by sending an email to employment@flowserve.com. In order to quickly respond to your request, please use the words “Accommodation Request” as your subject line of your email. For more information, read the Accessibility Process.

ROLE SUMMARY:

The Field Service Coordinator is responsible for managing the schedule for approximately (35) Field Service Technicians based in the US. This role works closely with (4) Regional Supervisors, and Flowserve Sales Engineers, to ensure resources are scheduled according to customer needs. Other responsibilities include but are not limited to: Scheduling general/site specific training, maintain compliance with drug testing consortiums, and other various administrative tasks.

RESPONSIBILITIES & REQUIREMENTS:

• Maintain timely, accurate data in Flowserve’s AMP (Aftermarket Portal) system, including assignment of new requests, disposition of request status, and scheduling of technicians.
• Schedule the technicians to jobs, maintain the job calendar, and lead weekly scheduling meetings.
• Create job folders that provide the technicians with all necessary pre-job instructions.
• Gather information from technicians about labor hours, expenses, and work performed, and input information accurately into online systems.
• Work closely with sales engineers to obtain job updates and customer approvals on purchase orders.
• Schedule contractors as needed, and follow-up to ensure that Flowserve receives final costs and contractors receive final purchase orders.
• Assist sales engineers to obtain insurance certificates and safety statistics before the start of field service jobs.
• Schedule safety training for technicians, maintain training records, and lead safety conference calls.
• Maintain DISA database with information about drug tests and background checks for each technician, according to specific customer requirements.
• Maintain and track our drivers’ valid standings with the Dept of Transportation.
• Assume leadership responsibilities for the department in Field Service Manager’s absence.