Field Service CSR

at  BlueCrest

DMT Solutions Global Corporation (d/b/a “BlueCrest") is looking for skilled and motivated technicians who want to be part of a winning team. We have over 23 technicians and/or technical support staff across Ontario, covering several major private and government customers. Our mission: to support our business partners by providing them with state-of-the-art, high-performance high-volume mail insertion equipment, as well as a wide range of software and inkjet printing solutions. Our service team ensures rigorous follow-up to guarantee continuous, uninterrupted production for our customers. Joining the BlueCrest family means joining an innovative, motivated team at the forefront of the mass mail processing market.
BlueCrest is a global leader and innovator in the mail market. Although our manufacturing headquarters are based in Danbury, Connecticut, we are a global company with customers and team members in more than 15 countries, including an extensive field service team of more than 1,000 specialized field service technicians.

On-site technicians ensure the operation of electromechanical equipment for major customers. They are also at the forefront of customer service and customer relations. On-site technicians perform preventive maintenance and repair if needed high-volume mail insertion systems.

• Proactively plan and carry out preventive maintenance
• Resolve problems reported by customers
• Proactively monitor, plan and prioritize tasks to maximize customer satisfaction
• Plan and carry out equipment upgrades and new installations
• Manage a call queue to ensure that customers are contacted in accordance with established guidelines, and that incidents are qualitatively resolved in accordance with established guidelines.

QUALIFICATIONS

As a field-based mobile technician, you should have the following qualifications:

• Experience in troubleshooting and repairing complex mechanical equipment.
• Good experience of working on electromechanical equipment.
• Experience in building and improving customer relationships.
• A valid driver’s license is required.
• Must maintain reliable transportation to and from customer sites.
• Ability to perform frequent lifting and/or moving of objects weighing up to 50 lbs.
• Flexibility to work overtime, weekends, holidays and/or different shifts as required with minimal notice
• Ability to work as part of a team
• Desire to grow and contribute to the success of the local team.

QUALIFICATIONS

As a field-based mobile technician, you should have the following qualifications:

• Experience in troubleshooting and repairing complex mechanical equipment.
• Good experience of working on electromechanical equipment.
• Experience in building and improving customer relationships.
• A valid driver’s license is required.
• Must maintain reliable transportation to and from customer sites.
• Ability to perform frequent lifting and/or moving of objects weighing up to 50 lbs.
• Flexibility to work overtime, weekends, holidays and/or different shifts as required with minimal notice
• Ability to work as part of a team
• Desire to grow and contribute to the success of the local team.

Req Benefits: Required if in United States - Copy/paste from Help Text
Compensation: $25/hourly
Additional Details : Anticipated Close Date Nov 09. 202

Please refer the Job description for details