Field Service Deskside Engineer

at  Wavenet

COMPANY DESCRIPTION

Wavenet is a managed services provider offering cybersecurity, communications, and connectivity that grows with our customers’ businesses – no matter what the future holds.
Since 2000, we’ve been keeping businesses connected.
At Wavenet, we don’t just provide solutions for today but for tomorrow, too. We’re always thinking ahead of the technology curve, so our customers feel confident that when they work with us, we’re striving to make their business future-proof.
Customer success is our success. We go the extra mile in providing superior service quality and unparalleled customer experience, becoming an extension of your business, and always delivering on our promise to make their business brilliant.
Job Description

KNOWLEDGE & SKILLS REQUIRED FOR THE ROLE:

You will have a diverse range of skills including technical knowledge of desktop environments, hardware, and software systems which will enable you to swiftly diagnose and resolve even the most complex issues.
You’ll also be a customer service superstar, ensuring our customer and their end users have a great experience and feel truly supported. Your friendly communication and people skills will make users feel valued and supported throughout the incident resolution process. Your professionalism will be unwavering, guaranteeing an objective approach and accurate management of service perceptions within our customer’s user community. Your keen attention to detail ensures that errors or inaccuracies in documented processes or work instructions are promptly identified, reported, and rectified, maintaining impeccable version control.

REQUIREMENTS FOR THE ROLE

• SC Clearance Eligibility (Minimum of 5 years UK residential history).
• Previous technical support experience.
• Microsoft Windows 10 Desktop and Office proficiency.
• Knowledge Management article creation experience.
  Additional Information