Field Service Eng III

at  BioRad Laboratories

Overview:
We currently have an excellent opportunity for an experienced Field Service Engineer to join our NSW/ACT team, based in Sydney
Reporting to the Field Service Engineering Team Leader, you will be responsible for servicing all Life Sciences (LSG) and Clinical Diagnostics (CDG) instruments in our Australian customers and assisting across the broader Pacific region when required. In particular, this position will be supporting our customers use of our immunohaematology instruments. An important component of this role is to assist in building customers’ confidence and network with Bio-Rad as well as providing front line technical and application support to internal / external stakeholders to ensure that customer satisfaction is achieved..

How You’ll Make an Impact:

• Consistently provide preventive and maintenance services to customers
• Install, service and maintain all LSG and CDG instruments, in particular our immunohaematology instruments
• Ensure all work orders are handled in a timely manner and to the satisfaction of the customer
• Use of ServiceMax for work order management
• Ensure tools and test equipment are kept in a professional manner.
• Perform other duties as required
• Meeting territory service goals and objectives
• Ensure that the Company achieves its customer satisfaction objective at all times
• Report promptly to the Technical Service Manager of any circumstances where this is not occurring
• Maintain good customer relationships
• Embrace the Bio-Rad quality philosophy

Please refer the Job description for details