Field Service Engineer (12 months Fixed Term)

at  Nomad Digital

ABOUT NOMAD DIGITAL

Nomad Digital is the world’s leading provider of passenger and fleet connectivity solutions to the railway industry. Founded in 2002, and headquartered in the UK, currently serving more than 80+ global customers - in more than 40 countries - Nomad designs, builds, deploys and manages passenger Wi-Fi and on-board passenger infotainment systems. Nomad also provides remote online condition-based monitoring and maintenance solutions for optimising fleet management, operational performance and improving fuel economy.
When you join Nomad Digital, you will join a forward-thinking, fast-growing, fun environment with access to some of the very latest technology in its field. You will work with experts who innovate collaboratively, creating an environment of team work and trustworthiness.

ESSENTIAL DUTIES AND RESPONSIBILITIES;

• Investigate and repair on-train/bus network infrastructure including router, cellular modems, and access points
• Onsite trouble shooting and Root Cause analysis
• Keep tickets up-to-date with timely updates regarding work performed or new problems discovered
• Maintain work schedule around vehicle availability, supervised by Lead Field Service Engineer
• Maintain spare parts inventory and request replenishment when necessary
• Ensure that priority work is being undertaken
• Assist Project Managers in completing project tasks such as upgrades, testing, commissioning, and installations

ROLE REQUIREMENTS;

• Network equipment installation and maintenance – Essential
• Passenger / Freight rail experience – Preferred or Transportation experience
• Experience supporting Wi-Fi and Cellular systems - Preferred
• Work within an electronic ticket system – Essential
• Good in-person, phone, and email communication skills - Essential
• Microsoft Office – Essential
• Basic knowledge of LINUX/UNIX systems – Essential
• Scripting within LINUX/UNIX - Preferred
• Experience with data cabling and various interfaces - Essential
• Able to terminate and repair ethernet cables - Essential