Field Service Engineer – Atomic Spectroscopy (Lazio & Southern Italy)

at  Agilent Technologies Inc

JOB DESCRIPTION

Agilent is a global leader in laboratory and clinical technologies; we are passionate about bringing great science to life. Our commitment to quality and innovation supports cutting-edge life science research, patient diagnostics, and ensures the safety of water, food, and pharmaceuticals. As scientists and clinicians pursue small, everyday advances and life-changing discoveries, we provide trusted answers to their most critical questions and challenges. We can’t wait for you to join us as we continue our mission to improve the world around us. Information about Agilent is available at www.agilent.com
Every day, Agilent Field Service Engineers help our customers to solve issues that enable scientists to make discoveries that enhance the quality of life. Through our work, we deliver insights and provide support that keep laboratories running smoothly and more efficiently. Join our dynamic organization to be a part of this rewarding and exciting work!
You will be responsible for supporting our clients with on-site installation, implementation, maintenance and delivery of customer training on our atomic spectroscopy (ICP-MS, ICP-OES).

QUALIFICATIONS

We are looking for an individual with the following background:

• University degree in a Chemistry related topic (Analytical Chemistry, Biochemistry, Biotechnology, etc…)
• First hands-on experience with atomic spectroscopy (ICP-MS, ICP-OES) solutions as an end-user OR in a similar technical support role
• Full proficiency in Italian and at least intermediate level of English
• A valid driving license

On a personal level, you are proactive, outgoing and customer focused. You enjoy working both autonomously and as part of a team, to solve various types of problems. You have great communications and written skills to interact with many internal and external partners.

• Respond to customer needs by providing repair, installation, upgrade and preventive maintenance activities
• Contact customers in a timely manner and schedules service efficiently
• Connect with manager and sales team to understand and meet customer needs and expectations
• Maintain Agilent’s customer service reputation by aligning with all corporate policies and procedures
• Complete administrative paperwork and computer reports promptly and accurately
• Provide feedback to the Product Specialists, manufacturing or OEM vendors concerning performance anomalies encountered - use the complaint handling system as required
• Address customer requests for service and communicate proactively before, during and after service
  This role won’t be head-office based and you will working remotely combined with travel to customer sites, mainly in Lazio but also in the South of Italy (a company car will be available to you).