Field Service Engineer - Automation

at  Applied Materials

Applied Materials is an American multinational company with more than 34.000 employees based in Santa Clara - Silicon Valley-California.
It is the world’s leading company in the development of innovative industrial machinery, services and software used in the production of semiconductors such as Microchips, Flat Display and Solar Cells for Photovoltaics.
We are looking for a Field Service Engineer, who will support our customer and our team in Catania (Italy), guaranteeing the best performance of Applied Material’s Equipment.

HARDWARE & SOFT SKILLS:

• Ability in programming robots and automatic machinery.
• Knowledge in Linux and Windows Networking.
• Knowledge in IoT eg: Raspberry, Arduino or Esp 32 environment.
• Additional capabilities welcomed: advanced software skills, industrial automation, problem solving through software analysis, software coding, Server administration, Computer analyst.

SOFT SKILLS:

• Ability into interact in a professional manner with colleagues and customers.
• Communicates and presents effectively technical content in a clear manner during customer meetings.
• Oriented to team leading and service to customers.
• Objective and data driven approach.
• Plan and organize work tasks properly and by priorities.
• Ability to communicate in a global organization.
• Explains technical information within the team and with supporting AMAT network of experts.
  Qualifications

EDUCATION:

Bachelor’s Degree

YEARS OF EXPERIENCE:

1 - 2 Years

WORK EXPERIENCE:

Additional Information

• Implement and guarantee all levels of preventative and corrective maintenance on the hardware part of the machinery.
• Installation and calibration of the Robots.
• Management of equipment performance and supply of spare parts.
• Supporting in Troubleshooting activities and fix technical issues on the automation part of the equipment.
• Diagnoses and resolves hardware issues through understanding of software and process data as needed.
• Performs upgrades and retrofits on equipment.
• Understands and implement correct work methodologies and procedures as per company and customer quality standards.
• Anticipates and responds to equipment issues and escalations in a timely manner.
• Collaborates and communicates with internal and external stakeholders.
• Participates in internal and customer meetings.
• Within assigned scope, assist management in operation of site service business.
• Assists Applied Materials field management in establishing and achieving objectives for assigned account.
• Keeps field management informed on customer perception of system performance.
• Takes initiative to avoid and resolve customer problems.
• May occasionally initiate projects to drive down costs or increase uptime.
• May work in shift depending on assignment.
• Travel flexibility is required, we estimate 20% per year maximum.