Field Service Engineer - Automotive (all genders)

at  A123 Systems LLC

CHARGING INTO THE FUTURE

As a worldwide leader in complete lithium-ion energy storage solutions that offer high power, high energy and excellent safety and outstanding life, we provide our customers with quality products, when and where they need them. A123 products deliver excellent energy density providing more driving range per charge. Our advanced technology allows vehicle manufacturers to engineer powertrain advancements that are environmentally conscious. These advances help reduce emissions, provide better fuel economy and start to reduce our reliance on oil.
Breakthrough technology forms the core of our automotive product portfolio and allows us to manufacture highly competitive lithium-ion solutions at the system, module and cell level. As true innovators in battery system design, we have the engineering expertise needed to support development and validation of advanced cell designs, software, electronics and thermal management systems that power today’s electrified vehicles. At the core of A123 Battery Systems, our world-class in-house developed cells employ the most advanced battery chemistry for each application to minimize pack oversizing and system cost.
A123 has aggressively invested in scientific talent, developed our supply chain and expanded our manufacturing footprint for NMC products which now represent more than half of our annual production. This success has inspired us to continue to invest in new research and development that will further enhance the energy density of our future products without compromising battery safety or performance.
Our global manufacturing footprint balances economies of scale and proximity to customers so that we are always prepared to cost effectively deliver lithium-ion solutions that power the world’s most advanced vehicle technology.
We are looking for Field Service Engineer (all genders) for our team!

Tasks:

• Consulting and support for all European customers regarding the entire product range of A123 Systems in the high-voltage and low-voltage range
• Installation and commissioning of the products at our customers’ sites
• Technical support on the phone and at the customer’s site
• Carrying out analyses and determining the cause of defects in accordance with IATF and VDA standards
• Documentation of all detected fault diagnoses
• Monitoring and ensuring activities in the analytical laboratory according to 5s.
• Coordination of field activities
• Interface between customer and internal department e.g. engineering for the purpose of product improvements and warranty monitoring
• Participation in internal and external trainings

Requirements:

• Completed training as a master car mechanic or technician
• At least 5 years of active work experience
• Good knowledge of vehicle electrics, electronics, and systems networking
• Initial experience with electric and hybrid vehicles
• High voltage technician level 2 training desirable
• Ability to identify customer needs
• Strong communication and presentation skills
• Must be a creative thinker who takes full responsibility
• Must be a team player who thrives in a start-up culture with minimal or evolving policies and procedures
• Must be outwardly enthusiastic and self-motivated
• Excellent English language skills, fluency in German a plus
• Driving license class B
• Willingness to travel within Europe approx. 50%, 50% in Stuttgart laboratory
• Spontaneous and flexible

• Consulting and support for all European customers regarding the entire product range of A123 Systems in the high-voltage and low-voltage range
• Installation and commissioning of the products at our customers’ sites
• Technical support on the phone and at the customer’s site
• Carrying out analyses and determining the cause of defects in accordance with IATF and VDA standards
• Documentation of all detected fault diagnoses
• Monitoring and ensuring activities in the analytical laboratory according to 5s.
• Coordination of field activities
• Interface between customer and internal department e.g. engineering for the purpose of product improvements and warranty monitoring
• Participation in internal and external training