Field Service Engineer - Based in Jalisco

at  GEA Group

FIELD SERVICE ENGINEER - BASED IN JALISCO

GEA is one of the largest suppliers for the food and beverage processing industry and a wide range of other process industries. Approximately 18,000 employees in more than 60 countries contribute significantly to GEA’s success – come and join them! We offer interesting and challenging tasks, a positive working environment in international teams and opportunities for personal development and growth in a global company.
Why join GEA

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GEA is a multinational engineering company and one of the largest suppliers in the world focused on advanced engineering technology processes for the food, beverage, chemical, pharmaceutical, agricultural, oil, and naval sectors, among many others. In fact, we have more than 18 thousand employees worldwide and as a curious fact, 50% of beer production worldwide is made with our machinery. Right now we are looking for our future Field Service Engineer who will be located in the Jalisco region.
Your responsibilities and tasks:

The Service Technician covers the service execution (field service) in the different BU’s of the Division. He/she is responsible for executing the strategy of the area and provide a reliable country /cluster service execution. The company is seeking an experienced technical service engineer with experience-

• Delivery of top-quality service execution in BU.
• First point of customer contact for service execution
• Execute maintenance works, planned service and breakdown service.
• Execute and support installation, supervision, commissioning, maintenance and Training at site
• Searches for solutions to the issues present at customer inside GEA world (BU, Factories)
• Achieve set targets on service deliverables / KPIs / Service revenues.
• Operate in partnership with service sales engineers, service technicians and other team members to identify “up-sell” and “cross-sell” opportunities to maximize revenue and improve overall customer experience.

Your profile and qualifications:

• University degree in one of the main Engineering fields
• Minimum of 5 years relevant Technical Service or Maintenance experience
• Strong technical service and maintenance knowledge
• Familiarity with GEA service offerings and local market requirements of different customer groups.
• Excellent communicator, written and verbal

• Delivery of top-quality service execution in BU.
• First point of customer contact for service execution
• Execute maintenance works, planned service and breakdown service.
• Execute and support installation, supervision, commissioning, maintenance and Training at site
• Searches for solutions to the issues present at customer inside GEA world (BU, Factories)
• Achieve set targets on service deliverables / KPIs / Service revenues.
• Operate in partnership with service sales engineers, service technicians and other team members to identify “up-sell” and “cross-sell” opportunities to maximize revenue and improve overall customer experience