Field Service Engineer

at  Betfred

ABOUT US

Our mission is to dominate the betting and gaming industry on a global scale and we need the very best Tech talent to help us achieve this.
We recently migrated all of our customers onto our very own proprietary platform - so it’s an exciting time to join us. With the help of our new platform, we’re able to pioneer new products and drive more advanced, creative technologies. The result? Unrivalled experiences for millions of customers worldwide.
Betfred’s Technology department is driven by innovation, and you’ll be at the heart of unlocking our new platform’s potential. So, if you want to help shape the future of betting and gaming, then it’s to time to join us.

KNOWLEDGE, SKILLS AND EXPERIENCE

• Excellent interpersonal and written communication skills.
• Appropriate level of computer literacy.
• Demonstrable problem-solving, network and technical skills.
• Appropriate level of Audio/Visual Installation and RF distribution
• Proactive approach and ongoing commitment to personal development.
• Able to remain calm under pressure and meet deadlines
• Able to self-motivate, work alone and as part of a team when required

JOB PURPOSE

To deliver a comprehensive Service Support and Service Delivery engineering function which is cost effective and efficient to the Betfred UK Retail Estate. The successful candidate will be required to support, maintain, repair, and refurbish IT Equipment within our Retail High Street Licensed Betting Offices.
The shift pattern for this role is 4 from 7 days, 40 hours per week.

JOB DUTIES

• Installation, maintenance and repair of network infrastructure, audio/visual installation, CCTV, Self Service Terminals, IT equipment and associated peripherals.
• Report to engineering management and liaise with Retail Service Desk and Retail Support daily.
• Full compliance with Health and Safety legislation.
• Arrive on duty when required ensuring all issued and required equipment is available liaising with workshop and logistics.
• Maintain, support, and deliver any betting technical hardware or equipment in a timely manner to minimise downtime
• Ensure the required standards of technical support are maintained during business hours and during key events throughout the sporting calendar.
• Install and decommission stock using Stock Audit systems.
• Security and safe storage of equipment when not in use.
• Produce daily timesheet reports.
• Proactively communicate with other departments both internally and externally when required.
• Be responsible for the daily checks of company vehicle maintaining cleanliness both inside and out.
• Adhere to all company policies and procedures
• Always work safely escalating any issues to Senior Management.
• Undertake any reasonable task as designated by a senior line manager.