Field Service Engineer

at  Boost inc

Boost inc levels up the unattended retail industry: optimising efficiency and driving sustainable growth. We provide unparalleled concepts for unattended retail by creating stand-out experiences that combine hardware, software, and a deep understanding of the needs of operators and end customers. Boostbar AG is one of our product brands and the fastest growing vending operator in Switzerland. Headquartered in Zurich, Boostbar is committed to leading the transition towards healthy, sustainable and personal refreshment choices at work and on the go. With a team of over 130 employees across Europe, we proudly drive progress in our industry by delivering cutting-edge solutions that empower operators, equipment manufacturers, and brands.
To support our ground-breaking operations in the UK we are seeking a Field Service Engineer who is proactive and can work unsupervised responding to machine breakdowns and failures, both remotely with technical phone support and carry out, where necessary, site visits to rectify problems. The candidate will also be supporting to plan and conduct machine installations and relocations, across the UK.

REQUIREMENTS

• Work experience as a Field Service Engineer or comparable role, desirably within vending, automated retail or dispense technologies
• Due to the nature of the role, an Electrical background would be beneficial
• Enjoys helping clients and likes troubleshooting in a technical and agile environment
• Assertiveness with strong communication, customer service and interpersonal skills both on the phone and face to face.
• A high technical aptitude with excellent fault- finding skills
• High-level communication skills
• Ability to troubleshoot complex hardware and software issues in front of customer
• Patience and understanding
• Positive attitude and constructive approach
• Fluency in English, further languages are beneficial
• Good understanding of health and safety guidelines
• Willingness to travel within the UK and occasionally abroad. Nights away as required
• Passport for travel is a must

• Provide preventive maintenance and installations for machines depending on service contract and SLA’s
• Install machines across the UK, carrying out the on-site testing, new customer training and onboarding
• Respond to reported machine breakdowns and aim to clear, either via remote support or by planning to attend site in person
• Demonstrate ability to work to strict deadlines whilst maintaining a high level of accuracy and customer satisfaction
• Comply with all on-site arrival procedures, by making contact with a manager/supervisor on site to introduce yourself and seek permission to commence work on equipment
• Advise the customer when chargeable work is required and seek the required authorisation prior to undertaking this activity
• Achieve a best in class service and minimum recalls with the most cost-effective use of labour time and parts
• Ensure all activities are recorded correctly and communicated in line with company guidelines keeping stakeholders updated, keeping clients informed.
• Manage your vehicle spare part stock and tools to carry out all assigned tasks
• Ensure processes and procedures are followed, whilst triggering continuous improvement possibilities
• Support the helpdesk and other operational duties when there is no requirement of installations or or field service tasks (possibility for remote work as soon as training period is completed)
• Provide instruction and training as go-live procedure