Field Service Engineer (Brisbane, QLD)

at  Steris

At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

WHAT YOU WILL DO

• Develop and implement technical service function for STERIS equipment.
• Perform equipment installations, preventive maintenance, validations and repair of equipment and products in the field as assigned.
• Interface with customers via customers visit / telephone / email to provide quality product support.
• Provide in-service session for the customers and conduct equipment and assist product clinical trials demonstrating applications with regards to systems, accessories, and techniques.
• Provide applications / user / technical training.
• File product complaints according to company procedures.
• Assist with spare parts inventory management for various products.
• Identify training needs and make recommendations.
• Maintain preventive maintenance and troubleshooting and document accordingly.
• Document and update internal procedures.
• Manage and maintain equipment / spares database file through accurate documentations of movement, tracking and repair statuses.
• Deliver a superior level of customer after sales support.