Field Service Engineer - Calgary

at  Elekta

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Want to join a team with a mission to improve and save lives?
We continually look for motivated and skilled individuals who are interested in supporting our customers – healthcare professionals who use our products to help patients and their communities.
We currently have the following opportunity available - please contact us for more details!
We don’t just build technology. We build hope for everyone dealing with cancer.
We are looking for a Field Service Engineer to join our team!
Work Shift: 8am-4pm EST
What you’ll do at Elekta:
La personne titulaire de ce poste doit être axée sur le client et doit être en mesure d’effectuer toutes les réparations mécaniques et électroniques requises dans un délai raisonnable, en respectant les exigences administratives. Elle doit faire preuve d’un grand professionnalisme dans tous les aspects de la relation entre le client et l’entreprise. Il lui incombe de soutenir sans réserve les projets, programmes et politiques de l’entreprise.
The Field Service Support must be customer focused and able to perform all mechanical and electronic repairs required in a timely fashion while meeting all required administrative requirements. This position warrants the highest level of professional representation between the customer and the company in all aspects of the customer relations. It also warrants the undivided support of projects, programs, and policies established by the company.

CONNAISSANCES, APTITUDES ET COMPÉTENCES PERTINENTES :

Pour bien accomplir ce travail, le candidat doit effectuer chaque tâche essentielle de manière satisfaisante. Les exigences indiquées ci:après sont représentatives des connaissances, des compétences ou des aptitudes requises. Les employés doivent lire, parler, écrire et comprendre l’anglais.

• Grade d’associé ou expérience équivalente, préférablement en électronique, en physique ou dans une discipline connexe.
• Minimum de trois à cinq ans d’expérience dans le domaine des services terrain ou certification de niveau 2 dans au moins deux (2) modalités de traitement.
• Bonnes aptitudes pour l’électromécanique.
• Connaissance en informatique.
• Connaissance du fonctionnement des appareillages d’essai, tels que les oscilloscopes et les multimètres.
• Compréhension des bonnes pratiques de fabrication, y compris les exigences en matière de décharge électrostatique.
• Maîtrise de la communication écrite et verbale.
• Compétences exceptionnelles en matière de service à la clientèle.
• Capacité à représenter l’organisation de manière professionnelle et positive.
• Capacité à organiser et à préparer des rapports.
• Capacité à se pencher et à soulever de l’équipement lourd.
• Volonté d’effectuer des déplacements au besoin et de travailler de manière autonome.
• Capacité à représenter la philosophie d’Elekta et à faire respecter toutes les politiques et procédures de l’entreprise au moyen de contrôles appropriés qui assurent le plein respect des lois et règlements applicables, afin de permettre à l’entreprise de remplir ses responsabilités légales et de s’améliorer constamment.
• Permis de conduire valide requis dans la province de résidence.

Relevant Knowledge, skills and competEncies :

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Employees must be able to read, speak, write and comprehend the English language.

• Associate Degree or equivalent experience preferably in Electronics, Physics or an associated discipline.
• Minimum of 3 : 5 years of related field service experience or be Level 2 qualified in two (2) or more modalities.
• Possess a good electro:mechanical aptitude.
• Computer literate.
• Proficiency in the use of test equipment and hand tools including oscilloscopes, multi:meters.
• A good understanding of Good Manufacturing Practice, including ESD requirements.
• Must have effective written and verbal communication skills.
• Exceptional customer service skills.
• Ability to represent the organization in a professional and positive manner.
• Ability to organize and prepare reports.
• Ability to bend and lift heavy machinery/equipment.
• Must be willing to travel when required and work independently.
• Uphold the Elekta’s philosophy and all policies and procedures by maintaining appropriate controls to assure full compliance with applicable laws and regulations, there by fulfilling legal responsibilities and enhancing the quality of our organization.
• Must maintain an active driver’s license in the home state/province.

What we offer:

• Opportunity to work with a proactive and supportive team
• Excellent Medical, Dental and Vision coverage
• RRSP contribution, paid Vacation and Holiday
• A wealth of additional benefits including wellness reimbursement, tuition reimbursement and flexible spending account
• Opportunity to work on cutting edge in medical advancement
• Close-knit company culture
• Upward mobility

How to proceed?
We are looking forward receiving your resumé. Please attach your resumé in the application form and we will contact you!
EEO Statement
We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, disability, veteran status, or any other protected characteristic

• Able to complete all Technician responsibilities with 100% accuracy.
• Independently perform routine troubleshooting and repairs on the designated modality with an 80% success rate of diagnosing the problem while working within the escalation procedure.
• Perform routine calibrations and preventative maintenance on their designated modality and secondary modality.
• Perform installations with assistance, on designated and secondary modality.
• Work safely in confined areas, including high current/ high voltages modulators (20: 50 kV, 1500A), and use peripheral vision to gauge distances. The confined areas have potential hand/arm ‘traps.’ Depth perception is critical.
• Work safely on Elekta’s full range of products including medical devices producing high:energy ionizing radiation.
• Read, analyze, interpret and follow signal flow on blueprints, schematics, and wiring diagrams.
• Instruct customers and staff in proper use of the equipment.
• Assist Sales/Customer Service with technical advice.
• Stay current on all new products.
• Submit timely and accurately; service reports, timesheets, expense reports, film badges and other paperwork as assigned.
• Parts inventory management (Part sales where applicable).
• Provide product feedback to home office.
• Maintain all company:leased equipment, including company automobile, parts, and tools.
• Perform other related duties as assigned or requested.
• Incorporates Elekta Values into all department functions and responsibilities.
• Adhere to all Elekta directives, policies and procedures