Field Service Engineer - Dayton, OH

at  Videojet

As a Field Service Engineer, you are the eyes and ears of Videojet when providing service and support through customer interactions.
We are a close-knit team across many locations. With an office-based technical support team, our Field Service Engineers are never ‘on their own’.
We offer a competitive compensation package that includes a base salary, unlimited bonus opportunities, full medical on day one, parental benefits, a phone, and a company car.

REQUIREMENTS

• Ability to travel, including occasional overnight travel (initial training requires consecutive weeks in Wood Dale, including weekends)
• Important: This opening will require extensive travel between Columbus and Cincinnati. These are both cities with growing equipment populations and support needs.
• Up to two years of technical experience
• Basic computer/technical skills (can use email, software, phone apps, Microsoft Word)
• Compliance with PPE, safety and registration requirements of customers.
• Ability to perform and/or tolerate all physical requirements of the job with or without accommodation, including but not limited to:
• Lifting and carrying up to 50 lbs.
• Twisting, bending, pushing, pulling, climbing, walking and kneeling.
• Standing and/or sitting for extended periods of time.
• Use of hand tools and manual dexterity.
• Exposure to a wide variety of manufacturing environments, including but not limited to: food, food processing, animal processing, heat, humidity, cold, noise, and dust.

WITHIN YOUR ROLE, YOU WILL:

• Provide ongoing care and support for our customer’s equipment
• Install our products and solutions at customer locations
• Diagnose and resolve challenges and problems
• Become a trusted advisor and partner for our customers, to develop excellent relationships.
• Extend our Videojet footprint in the market by promoting our service agreements and newer technology.

TO BE SUCCESSFUL IN THIS ROLE YOU WILL:

• Problem-solve using available resources and creative solutions to resolve customer issues and will know when to ask for help
• Partner with customers to assess their needs, manage their expectations, and drive results
• Proactively listen to customers, anticipate their needs, follow through, and work towards a mutually agreeable solution
• Collaborate with teammates, managers and customers