Field Service Engineer

at  Flowserve

Role Summary:
As a Field Service Rep, you are responsible for coordinating with customers in field issues, warranty complaints and resolutions. You will carry out and support site commissioning, service and repair jobs at customer sites.

Responsibilities:

• Order processing and acceptance
• Prepare cost estimates minus discounts according to specifications
• Schedule orders
• Prepare quotations for standard products according to predefined lists
• Read and evaluate customer specifications and customer requirement documents
• Compile technical and commercial offer documents
• Establish and maintain strong relationships with customers
• Support customers during site visits
• Handle customer complaints
• Research, develop and implement technical solutions to special problems.
• Coordinate effectively with internal and external customers.
• Establish a safe and adequate work area and comply with all safety requirements
• Perform repairs and service activities on-site and in-house
• Provide technical support and training when required
• Other duties as assigned

Requirements:

• Mechanical Technician or Bachelor’s Degree Mechanical Engineering or degree in relevant field and 5 to 7 years relevant experience.
• Strong verbal and written communication skills
• Organized and efficient
• Proficient in Microsoft Office, including Word
• Knowledge of SAP in SD;MM;PP
• Ability to work in a team environment
• Experience serving clients in the oil and gas, energy, chemical, water and other general industries.
• Ability to change priorities on a daily basis while still producing results.
• Willingness to travel to customer sites when necessary.

Preferred Skills:

• Knowledge of AutoCAD, Solid Works or any technical drawing tool is a plus.
• Experience as a project manager or planner.
• Advanced English

Flowserve es un fabricante líder mundial y proveedor de servicios posventa de sistemas integrales de control de flujo. Únete a una empresa cuya gente está comprometida con la construcción de un futuro más sostenible para hacer del mundo un lugar mejor para todos. Con 16,000+ empleados en 50+ países, combinamos nuestro alcance global con presencia local. Nuestro equipo se desafía a sí mismo para abordar cada situación con ingenio y creatividad para ayudar a brindar a nuestros clientes los productos y servicios de control de flujo más innovadores. Apoyamos a 10,000+ clientes en todo el mundo, creando productos para satisfacer las necesidades de nuestros clientes que suministran energía, agua dulce, productos farmacéuticos y otros elementos esenciales a consumidores, empresas y gobiernos a nivel mundial. Lo invitamos a poner en marcha sus talentos y su carrera en Flowserve.
Req ID : R-10718

• Order processing and acceptance
• Prepare cost estimates minus discounts according to specifications
• Schedule orders
• Prepare quotations for standard products according to predefined lists
• Read and evaluate customer specifications and customer requirement documents
• Compile technical and commercial offer documents
• Establish and maintain strong relationships with customers
• Support customers during site visits
• Handle customer complaints
• Research, develop and implement technical solutions to special problems.
• Coordinate effectively with internal and external customers.
• Establish a safe and adequate work area and comply with all safety requirements
• Perform repairs and service activities on-site and in-house
• Provide technical support and training when required
• Other duties as assigne