Field Service Engineer I, II or Senior

at  Hitachi

POSITION DESCRIPTION

POSITION TITLE: Field Service Engineer Metrology
DIV/DEPARTMENT NAME: Metrology and Analysis Systems Division (MAD)
REPORTS TO: Service Manager
POSITION STATUS: Full-Time
WORK LOCATION: Leixlip, Ireland
HOURLY OR SALARY: Hourly
TRAVEL REQUIRED: Less than 20% (domestic and international)
POSITIONS SUPERVISED: n/a

POSITION SUMMARY

The Field Service Engineer - Metrology (FSE) is responsible for installing, troubleshooting, repair, and calibration of Hitachi metrology equipment at the customer site. FSEs maintain the following sub systems: electronics, mechanical, vacuum, computer, and diagnostics. The FSEs perform set-up, calibration, failure diagnoses and trouble-shooting on advanced Critical Dimension Electron Microscopes or Dark-Field wafter inspection systems that are based on leading-edge technology from a world-renowned technology provider. The schedule is: Compressed Work Week (12 hour shifts) for CDSEM group.

The FSE provides the following customer support functions:

• Supports all customer requirements including daily pass down
• Meets availability requirements and improves preventative maintenance efficiency
• Timely and regular communication to the customer and technical support group during issue troubleshooting and repairs
• Supports technical escalations and utilizes problem-solving documentation to report on escalation activity.
• On-call support
• Attention to critical and chronic product issues
• Responds to issues promptly with a defined resolution/action plan, due dates, and personal accountability
• Provides proactive independent support, avoiding multiple requests from management
• Provides training to other engineers and/or customers
• Completes all paperwork and admin functions ahead of deadlines per established guidelines

EDUCATION, LICENSES, and/or CERTIFICATION REQUIREMENTS

• Requires a minimum of a Diploma of Science degree in electronics or equivalent
• Bachelor of Science degree in Electronics Engineer, Electrical Engineering, Physics, Mechanical or Chemistry (or other STEM related field) is preferred, or equivalent combination of education and experience, such as military or semiconductor industry experience

EXPERIENCE and TRAVEL REQUIREMENTS

• Experience using digital volt meters, oscilloscopes, hand tools and computers;
• Preferred industry/product/education related experience and experience supporting capital equipment;
• Willingness to travel: approximately 20% domestic and/or internationall

KNOWLEDGE, SKILLS, and/or ABILITIES REQUIREMENTS

• Basic Knowledge and understanding of Physics and Chemistry
• Ability to comply and adhere to company policies
• Must be eligible for and receive company credit card
• Must have and retain a valid driver’s license, have an acceptable driving record, and be insurable by our insurance company
• Demonstrate strong verbal and written communication skills with management, co-workers, internal and external customers
• Ability to effectively communicate information to customers and manager regarding service activities and schedules
• Ability to work without instructions
• Ability to perform moderately complex service calls relating to instruments learned
• Ability to complete system installation including Advanced Customer Training
• Ability to provide preventive maintenance and emergency service on several instruments or product lines
• Ability to completely install specified instruments
• Ability to give Advanced Customer training
• Ability to use a laptop computer, monitor, keyboard, and mouse with or without accommodations
• Ability to use a telephone, smartphone device, copy machine, fax machine, and other office equipment with or without accommodation
• Ability to comply with all corporate safety requirements and directive

• Work from schematics using various test equipment and mathematical calculations specific to electronics;
• Willingness to travel both domestically and internationally, as required;
• Protect and maintain company property (i.e., traveling inventory, company care, test equipment, tools, etc.)
• Set and keep appropriate schedules for service on the assigned equipment;
• Provide highly detailed documentation for the purpose of problem resolution and/or engineer training;
• Demonstrate ability to transfer technical knowledge to less experienced engineers through On Job Training (OJT) or Classroom Training;
• Complete assigned formal training with a grade of 80% or better on all tests
• Successfully demonstrate ability to work independently with limited supervision.
• Portray professionalism and pride in appearance while conforming to policy
• Provide a positive attitude to all employees and customers
• Flexible working hours that occasionally includes authorization to work from home or work off-site

EDUCATION, LICENSES, and/or CERTIFICATION REQUIREMENTS

• Requires a minimum of a Diploma of Science degree in electronics or equivalent
• Bachelor of Science degree in Electronics Engineer, Electrical Engineering, Physics, Mechanical or Chemistry (or other STEM related field) is preferred, or equivalent combination of education and experience, such as military or semiconductor industry experience.

EXPERIENCE and TRAVEL REQUIREMENTS

• Experience using digital volt meters, oscilloscopes, hand tools and computers;
• Preferred industry/product/education related experience and experience supporting capital equipment;
• Willingness to travel: approximately 20% domestic and/or internationally

KNOWLEDGE, SKILLS, and/or ABILITIES REQUIREMENTS

• Basic Knowledge and understanding of Physics and Chemistry
• Ability to comply and adhere to company policies
• Must be eligible for and receive company credit card
• Must have and retain a valid driver’s license, have an acceptable driving record, and be insurable by our insurance company
• Demonstrate strong verbal and written communication skills with management, co-workers, internal and external customers
• Ability to effectively communicate information to customers and manager regarding service activities and schedules
• Ability to work without instructions
• Ability to perform moderately complex service calls relating to instruments learned
• Ability to complete system installation including Advanced Customer Training
• Ability to provide preventive maintenance and emergency service on several instruments or product lines
• Ability to completely install specified instruments
• Ability to give Advanced Customer training
• Ability to use a laptop computer, monitor, keyboard, and mouse with or without accommodations
• Ability to use a telephone, smartphone device, copy machine, fax machine, and other office equipment with or without accommodation
• Ability to comply with all corporate safety requirements and directives