Field Service Engineer I

at  Thermo Fisher Scientific

EDUCATION AND BASIC REQUIREMENTS

• Bachelor’s degree or equivalent; preferred majors in Engineering, Chemistry, Bio-medical or Life Sciences
• Adapts seamlessly to working independently or in a collaborative team setting.
• Demonstrates the ability to adapt in diverse customer-facing environments.
• Must have a valid driver’s license.
• Must be willing to relocate within the US (United States) upon completion of the 12-month program.
• Legally authorized to work in the United States without sponsorship.

PREFERRED EXPERIENCE

• Familiarity with schematics, CAD drawings, and mechanical/electrical engineering terminology
• Vocational education in engineering, aeronautics, electrical, radiation, automotive, mechanical, military, mining, clean energy, etc.
• Customer Service experience

KNOWLEDGE, SKILLS, ABILITIES

The knowledge, skills, and abilities you will demonstrate in this role include, but are not limited to, the following:

• Knowledge and experience with computer technology including Microsoft Suites, hardware, and software applications, etc.
• Professional capacities in communication, self-motivation, collaborative and independent work, leadership, and communication skills.
• Proficiency in fixing, testing, repairing, and servicing technical equipment.
• Agile in a constantly evolving work environment.
• Coachable and open to both positive and constructive feedback.
• Looks to “Find A Better Way Every Day” to improve colleague and customer experiences.

WHAT WILL YOU DO?

• As a Field Service Engineer I, you will participate in service training programs aimed at equipping you with the vital skills to deliver an exceptional customer experience.
• Actively participate in Training, Mentoring, and Shadowing rotations across all service functions (Customer Service, Technical Support, Depot Repair, Field Service, Services Sales).
• Under supervision, the FSE I will evaluate customer equipment issues, implement appropriate repairs as assigned, perform planned maintenance (PM) inspections, and maintain effective documentation of work performed.
• Assist more experienced engineers with repairs and resolution. Work as a team member to provide efficient service delivery for all assigned work orders.
• Document all repairs and submit reports according to business targets.
• Maintain approved parts inventory.
• Maintain daily communications with internal and external customers, to ensure resolution and accurate follow-up.
• Ensure accurate care of spares, tools, and equipment calibration. Improve and maintain technical knowledge of current standards, codes, and procedures regarding the safe and effective use of equipment.
• Ensure compliance with Environmental Health and Safety requirements.
• FSE I is considered a “remote” colleague since they commute to customer sites to provide service.
• FSE I May be eligible for a Fleet company vehicle.
• Overnight travel will be expected to service customers and participate in training programs.

The knowledge, skills, and abilities you will demonstrate in this role include, but are not limited to, the following:

• Knowledge and experience with computer technology including Microsoft Suites, hardware, and software applications, etc.
• Professional capacities in communication, self-motivation, collaborative and independent work, leadership, and communication skills.
• Proficiency in fixing, testing, repairing, and servicing technical equipment.
• Agile in a constantly evolving work environment.
• Coachable and open to both positive and constructive feedback.
• Looks to “Find A Better Way Every Day” to improve colleague and customer experiences