Field Service Engineer II - Electron Microscopy

at  Thermo Fisher Scientific

MINIMUM QUALIFICATIONS:

• University Engineering Degree or equivalent combination of technical education and experience on sophisticated systems, or equivalent military experience
• Prior experience using SEM, TEM, FIB, Circuit Analysis, or similar systems (ideally 2+ years)
• Ability to partner effectively with customers
• Excellent interpersonal communication skills; must have a professional working proficiency in English
• High level of proficiency on Windows software, network knowledge, current computer hardware
• Must have ability to obtain a valid passport and travel regionally and internationally as required
• Must possess a valid driver’s license
• Physical requirements include the ability to lift up to 50 lbs.
• Able to secure entrance to US Government laboratories and facilities, if required

WHAT YOU WILL DO:

• Conduct on-site installations across the region
• Conduct on-site scheduled planned maintenance visits per commitments and schedule
• Provide troubleshooting and repair support for customers and other field service personnel
• Cultivate and develop positive working relationships with users and colleagues
• Complete technical training, as required
• Travel, often on short notice, to customer sites to resolve problems
• Advise external customers, manufacturing and internal customers thru effective communication
• Partner with colleagues as mentee and mentor to continue personal and team development
• Contribute to continuous improvement efforts for Service, documentation, and product factories
• Collaborate with application scientists, technical support engineers, and customers to resolve complex customer challenges