Field Service Engineer - II, Gatwick Region

at  Smiths Group

JOB FUNCTION:

After Sales Service Repair
About Smiths
Title: - Field Service Engineer Level II – Gatwick Region
Requisition Id: DetectionEMEA01585
Reporting: Regional Service Manager
At Smiths we apply leading-edge technology to design, manufacture and deliver market-leading innovative solutions that meet our customers’ evolving needs and touch the lives of millions of people every day. We are a FTSE100, global business of around 14,600 colleagues, based in 50+ countries. Our solutions have a real impact on lives across the planet, enabling industry, improving healthcare, enhancing security, advancing connectivity, and supporting new homes. Our products and services are often critical to our customers’ operations, while our proprietary technology and high service levels help create competitive advantage. We welcome colleagues with a curious mind, who are happy with responsibility, enjoy a challenge and are attracted by the idea of working at a business with a 170+ year history of innovation, and five global divisions, all experts in their field.
About Smiths Detection
Smiths Detection is a global leader in detection and screening technologies for the protection of people and assets, supporting safety, security and freedom of movement in today’s world.

Life at Smiths

• Global leader: We impact critical systems every day with sites in 17 countries and six centres of research excellence. From pioneering to powering life-changing innovation, we’re delivering threat detection and screening solutions to safeguard the world from threat.
• Digital growth: A key part of our capability is the integration of digital technology across our business and our operations in more than 55 countries, will be critical to our continued success.
• Exciting opportunities: Our growth is creating exciting opportunities to work with experts in physics, chemistry, electronics, mechanics, production, computer science, and AIML.
• International environment: With some projects, work requires global collaboration and the potential to travel and grow with the business.

Job Description
We have an amazing opportunity right now to join our Service department based in the Gatwick region- covering customers such as Gatwick Airport, Southampton International Airport, Bournemouth Airport.
As a Field Service Engineer II, you’ll be part of a supportive and collaborative team, committed to sharing knowledge and helping each other succeed. Your role involves troubleshooting, servicing, installing, and repairing Trace and X-Ray equipment at customer sites specifically, Gatwick, Bournemouth & Southampton, ensuring first class customer satisfaction.
Join us and we’ll help build your career further, offering excellent opportunities for growth across the business, both locally and globally. You’ll experience an inclusive environment, with strong leadership and a focus on safety and wellbeing. You’ll also have the flexibility to choose from a wide range of benefits to suit your lifestyle, offering you and your family support from a health and wellbeing, financial and lifestyle perspective.
Due to the sensitive nature of the work involved, we can only consider applicants that are eligible for the UK security clearance.

Duties and Responsibilities

• Meet daily service repair needs and drive customer satisfaction
• Install, repair, and maintain Trace and X-Ray equipment in the field; provide customer training as needed.
• Document all inspections, maintenance, and repair work promptly.
• Manage repair parts cycle time, order, install, and return parts efficiently.
• Review logs for open issues, prepare formal reports to customers.
• Maintain and calibrate tools and test equipment.
• Provide technical support to customers and peers.
• Participate in site surveys, pilot programs, special projects, and meetings.
• Establish and maintain close relationships with senior FSEs and Product Managers.
• Ensure compliance with health, safety, and environmental policies.

The Individual

• Level 3 Engineering qualification (electrical, electronic, mechanical) or equivalent work experience
• Proficiency in reading electrical/mechanical schematics.
• Strong troubleshooting skills and experience in field repair of electrical and electronic systems
• Computer literacy; MS Office Suite proficiency and aptitude for learning specialized software
• Excellent communication, organizational, and interpersonal skills
• Strong customer service orientation and ability to handle stressful situations
• Self-motivated, reliable, and accountable individual
• Willingness to travel at short notice
• Manual handling ability.

Diversity and Inclusion:
We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity. We have several employee-led Employee Resources Groups (women@work, Black Employees Network, Veterans, Pride Network) providing support, enhancing career development, and contributing to personal development in the work environment and beyond.
At no time during the hiring process will Smiths Detection, Smiths Group, nor any of our recruitment partners ever request payment to enable participation – including, but not limited to, interviews or testing.

• Meet daily service repair needs and drive customer satisfaction
• Install, repair, and maintain Trace and X-Ray equipment in the field; provide customer training as needed.
• Document all inspections, maintenance, and repair work promptly.
• Manage repair parts cycle time, order, install, and return parts efficiently.
• Review logs for open issues, prepare formal reports to customers.
• Maintain and calibrate tools and test equipment.
• Provide technical support to customers and peers.
• Participate in site surveys, pilot programs, special projects, and meetings.
• Establish and maintain close relationships with senior FSEs and Product Managers.
• Ensure compliance with health, safety, and environmental policies