Field Service Engineer II (GCMS)

at  Thermo Fisher Scientific

JOB DESCRIPTION

When you’re part of the team at Thermo Fisher Scientific, you’ll do important work, like helping customers in finding cures for cancer, protecting the environment or making sure our food is safe. Your work will have real-world impact, and you’ll be supported in achieving your career goals.

SUMMARY:

Unity Lab Services (ULS), a part of Thermo Fisher Scientific, provides coordinated solutions, instrument, and enterprise services to our customers. This Field Service Engineer responsibilities includes leading all aspects of field service support and customer relationship management. The successful candidate will provide complete services on Atomic Absorption, ICP and ICPMS, including installation, repairs, preventative maintenance, and instrument qualifications. Our ideal candidate will be customer oriented, an advocate for Thermo Fisher Scientific in customer laboratories, and be eager to drive growth.

MINIMUM QUALIFICATIONS:

• High school diploma and Bachelor’s degree or 6 years’ equivalent experience - hands-on experience with GC, GC/MS as a Service Engineer, particularly working with analytical instrumentation, on related experience
• Effective communication skills and customer service skills.
• Ability to prioritize service requests and produce clear and concise documentation
• Ability to work independently within a customer location
• Must be available to travel overnight up to 70% within the territory or other areas
• Requirements
• Ability to safely lift 50 Lbs with assistance on occasion and carry 25-30 Lbs continuously throughout the day.
• Ability to bend, squat, stretch, and reach every day in a service function.
• Maintain a valid driver’s license and safe driving record
  Location: The territory primarily covers Texas with up to 75% travel.
  This position has not been approved for relocation.

• Perform on-site installation, repair, maintenance and qualifications.
• Must be proficient with the use of customer management software to supervise service calls, lead parts inventories, and complete job tasks
• Review reports and documentation from customers and inspect malfunctioning product to resolve nature and scope of problem
• Analyze review and inspection findings to resolve source of problem, and recommends repair, replacement, or other corrective action
• Coordinate problem resolution with engineering, customer service, and other personnel to expedite repairs
• Analyze chemistry reports of technical problems to recommend modifications to eliminate future problems
• Provide a communication link between the customer and the company to help ensure that effective service is provided to the customer
• Develop and conduct training on the safe operations of the equipment and demonstrates skills to trainees, including both team members and customers
• Other duties may be assigned