Field Service Engineer II (MidWest)

at  Thermo Fisher Scientific

JOB DESCRIPTION

As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.

The Chemical Analysis Division (CAD) provides a broad mix of analytical instruments and services to a diverse range of end-user markets including Safety & Security, Environmental, Food Safety, Life Sciences, Medical, Energy, Spectroscopy and Minerals and Mining. Its instruments are deployed globally in the field and on the line, in results-oriented environments where customers put a premium on adaptability, reliability and ease of use. CAD operates within a global footprint with more than 4,000 colleagues, delivering product solutions to customers that allow for confident, on-the-spot decision-making. CAD is part of the Analytical Instruments group and is comprised of three business units:

• Measurement Control and Sample Identification
• Environmental and Process Monitoring
• Production Process and Analytics

The position supports the Production and Process Analytics business unit. This business drives value for our customers by enabling them to:

• accelerate production,
• improve product quality,
• make process decision faster,
• and protect their brands

We manufacture high-quality analytical, product inspection, bulk weighing, and compliance solutions and serve multiple sectors with a focus on:

• Clean Energy (battery manufacture & minerals production),
• Food Safety (Product inspection and food packaging), and
• Infrastructure (cement, mining & metals).

Product Inspection
In-line inspection and monitoring solutions to ensure safety, quality, and production efficiency by detecting physical contaminants, validating net content, verifying product integrity, and analyzing constituents. We supply systems worldwide to over 35,000 customers including the majority of the top 50 food companies. More… www.thermofisher.com/productinspection
PGNAA & Minerals Processing Elemental Analyzers
When the world leaders in cement production, energy production (coal), and mining are concerned about the quality of the raw materials they process or consume, they call on Process Analytics team. Designed to operate around the clock in remote corners of the world, our instruments lead the way. More… www.thermofisher.com/minerals
Advanced Imaging
Our sophisticated imaging product line of X-ray sources is crafted to provide accurate and consistent results for a variety of applications including high-resolution imaging and automated X-ray inspection on high-throughput production lines. https://www.thermofisher.com/search/browse/category/us/en/90207163/x-ray+sources+and+systems
Bulk Elemental Analysis (BEA)
For more than 85 years, the Thermo Fisher Scientific Ecublens site in Switzerland has been a global supplier of spectrochemical instruments for major industries such as metallurgy, transportation, cement, mining, food, pharmaceuticals, chemicals, petroleum and batteries. We offer unparalleled capabilities in optical emission spectroscopy (OES), x-ray florescence (XRF), and x-ray diffraction (XRD), and spectrometer automation (SMS).
Territory: up to 75% travel in territory (Western Ohio, Fort Wayne or Indianapolis Indiana Region)

MINIMUM EDUCATION AND EXPERIENCE REQUIREMENT

• High school diploma and 4+ years hands-on experience as a Service Engineer, particularly working with analytical instrumentation. Working experience with optical emission spectroscopy (OES), x-ray florescence (XRF), and x-ray diffraction (XRD) is a strong plus or Bachelor’s degree in Sciences, Engineering or related field with 0 years’ experience.

TRAVEL & PHYSICAL/ENVIRONMENTAL REQUIREMENTS:

• Ability to travel up to 70% at times within the territory or other areas as the need arises.
• Physical activities: stooping, kneeling, crouching, reaching, standing, walking, pushing, pulling, lifting, fingering, grasping, feeling, talking, hearing, repetitive motions.
• Ability to safely lift 50 Lbs. with assistance on occasion, and safely lift and carry 25-30 Lbs. continuously throughout the day.
• Environmental conditions: Inside office environment conditions, travel by taxi, train, airplane, noise, hazards, & conditions at customer locations.
• Maintain a valid driver’s license and safe driving record

Reporting to the Regional Service Manager, you will provide complete services on Spectroscopy instruments: optical emission spectroscopy (OES), x-ray florescence (XRF), and x-ray diffraction (XRD) including installation, repairs, preventative maintenance, and instrument qualifications. In addition to working with our customers, you will also regularly engage with other team members, sales, technical support, and engineering.

• Perform on-site installation, repair, maintenance, qualification, and validation of optical emission spectroscopy (OES), x-ray florescence (XRF), and x-ray diffraction (XRD) systems.
• Use customer management software to monitor service calls, manage parts inventories, and complete job tasks.
• Inspect malfunctioning products, analyze inspection findings to determine source of problem, and recommends repair, replacement, or other corrective action.
• Provide a communication link between the customer and the company to help ensure that effective service is provided to the customer.
• Develop and conduct training on the safe operations of the equipment and demonstrates skills to trainees, including both team members and customers

Reporting to the Regional Service Manager, you will provide complete services on Spectroscopy instruments: optical emission spectroscopy (OES), x-ray florescence (XRF), and x-ray diffraction (XRD) including installation, repairs, preventative maintenance, and instrument qualifications. In addition to working with our customers, you will also regularly engage with other team members, sales, technical support, and engineering.

• Perform on-site installation, repair, maintenance, qualification, and validation of optical emission spectroscopy (OES), x-ray florescence (XRF), and x-ray diffraction (XRD) systems.
• Use customer management software to monitor service calls, manage parts inventories, and complete job tasks.
• Inspect malfunctioning products, analyze inspection findings to determine source of problem, and recommends repair, replacement, or other corrective action.
• Provide a communication link between the customer and the company to help ensure that effective service is provided to the customer.
• Develop and conduct training on the safe operations of the equipment and demonstrates skills to trainees, including both team members and customers.