Field Service Engineer II
at Thermo Fisher Scientific
Columbus, OH 43210, USA -
| Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
|---|---|---|---|---|---|---|---|
| Immediate | 13 Nov, 2024 | Not Specified | 15 Aug, 2024 | 2 year(s) or above | Technology,Laboratory Equipment,Electronics | No | No |
Required Visa Status:
| Citizen | GC |
| US Citizen | Student Visa |
| H1B | CPT |
| OPT | H4 Spouse of H1B |
| GC Green Card |
Employment Type:
| Full Time | Part Time |
| Permanent | Independent - 1099 |
| Contract – W2 | C2H Independent |
| C2H W2 | Contract – Corp 2 Corp |
| Contract to Hire – Corp 2 Corp |
Description:
POSITION SUMMARY:
The Field Service Engineer (FSE) will conduct laboratory instrument repairs, upgrades, troubleshooting, installation, and preventative maintenance at customer sites. The FSE will primarily handle an assigned territory, but will provide service in other territories as needed.
MINIMUM REQUIREMENTS/QUALIFICATIONS:
- Must have associate’s degree in electronics, engineering, biomedical technology or other applicable field of study. Bachelor’s degree in engineering or technology preferred
- Minimum 2 years of experience with related science, engineering and/or customer skills
- Ability to handle a large territory and perform service training, customer training, support and repair of laboratory equipment
- Must be able to travel at least 75% with overnight stays
- May be required to travel to customer sites with as little as 24 hours notice
- Must be able to take at least 10 paid on-call weekends in a year
- Must be able to lift up to 50 pounds on a routine basis
Responsibilities:
- Perform repairs, preventive maintenance, upgrades and installs of laboratory instrumentation
- Must have excellent customer-facing skills and prioritize customer satisfaction
- Maintain inventory and administrative records in a timely manner
- Assist in the development and improvement of service processes and information
- Assist other Field Service Engineers with troubleshooting and problem resolution
- Resolve technical issues with hardware, firmware and software
- Must be proactive in resolving instrument issues before they become chronic by finding a root cause and developing a course of action
- Remain current on equipment/tools through appropriate training, manuals, technical bulletins and other relevant materials
- Ensure accurate communication and/or documentation for product complaints per SOP
- Maintain records and reports, coordinate activities with peers, manager and customers to minimize equipment downtime and interruptions
In addition, other duties may be assigned as the business need warrants.
REQUIREMENT SUMMARY
Min:2.0Max:7.0 year(s)
Electrical/Electronic Manufacturing
Pharma / Biotech / Healthcare / Medical / R&D
Other
Graduate
Engineering, Technology
Proficient
1
Columbus, OH 43210, USA
