Field Service Engineer III, Bio Production (Minnesota)

at  Thermo Fisher Scientific

POSITION SUMMARY:

We are searching for a dedicated Service Engineer to repair, install, and update all Thermo Fisher hardware and automation products under the Bioprocess Equipment & Automation division, along with consulting at customer sites.

EDUCATION/EXPERIENCE:

• Bachelor’s degree or above, major in computer science, electrical engineering, Automation, or biomedical engineering required or related graduation.
• 2 years of related experience required
• University degree in a technical field (physics, optics, precision mechanics, electronics, chemistry, etc.), or a combination of education and experience that demonstrates the required skills
• Identify, recommend and prioritize improvements to the customer experience, as well as internal process improvements and work with appropriate internal & external partners to implement
• Delta V or other control software experience is a plus.
• Outstanding teammate, who can work with counterparts and customers across the world.
• Self-motivated, self-starter with strong communication.
• Thorough knowledge of Microsoft Windows operating systems, PC hardware and desktop application products.
• Well oral and written English skill.
• Able and willing to travel extensively 70% of the time
• Valid drivers license required
  Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.

• Provide instruments and equipment services, including installation, basic training, preventative maintenance, repair, and compliance services.
• Chip into high-value service-related procedures and documents.
• Work closely with other departments to improve customer experience.
• Help to develop customer satisfaction through ensuring timely customer response times and problem resolution.
• Provides up-to-date service reporting on customer activities.
• Perform commissioning and qualification of equipment by completing Site Acceptance Test (SAT) and Installation/Operational Qualification (IQ/OQ) Protocols.
• Developing and maintaining positive relationships with customers in assigned territory.
• Help Service Sales Representative on service orders.
• Support product quality improvement.