Field Service Engineer III, Bioprocess (North East)

at  Thermo Fisher Scientific

POSITION SUMMARY:

We are searching for a dedicated Service Engineer to repair, install, and update all Thermo Fisher hardware and automation products under the Bioprocess Equipment & Automation division, along with consulting at customer sites.

EDUCATION/EXPERIENCE:

• Bachelor’s degree or above, major in computer technology, E/E, Automation, or biology, chemistry is preferable.
• University degree in a technical field (physics, optics, precision mechanics, electronics, chemistry, etc.), or a combination of education and experience that demonstrates the required skills
• Identify, recommend and prioritize improvements to the customer experience, as well as internal process improvements and work with appropriate internal & external partners to implement
• Delta V or other control software experience is a plus.
• Outstanding teammate, who can work with counterparts and customers across the world.
• Self-motivated, self-starter with strong communication.
• Thorough knowledge of Microsoft Windows operating systems, PC hardware and desktop application products.
• Well oral and written English skill.
• Able and willing to travel extensively.
• Minimum of 2 years of experience in cell culture, fluorescence microscopy, flow cytometry and other relevant techniques desired
  Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.

• Provide instruments and equipment services, including installation, basic training, preventative maintenance, repair, and compliance services.
• Chip into high-value service-related procedures and documents.
• Work closely with other departments to improve customer experience.
• Help to develop customer satisfaction through ensuring timely customer response times and problem resolution.
• Provides up-to-date service reporting on customer activities.
• Perform commissioning and qualification of equipment by completing Site Acceptance Test (SAT) and Installation/Operational Qualification (IQ/OQ) Protocols.
• Developing and maintaining positive relationships with customers in assigned territory.
• Help Service Sales Representative on service orders.
• Support product quality improvement.