Field Service Engineer III, Bioprocessing

at  Thermo Fisher Scientific

POSITION SUMMARY:

We are searching for a dedicated Service Engineer to repair, install, and update all Thermo Fisher hardware and automation products under the Bioprocessing business, along with consulting at customer sites.

EDUCATION/EXPERIENCE:

• Bachelor’s degree or above, major in computer technology, E/E, Automation, or biology, chemistry is preferable.
• AA degree in a technical field (physics, optics, precision mechanics, electronics, chemistry, etc.), or a combination of education and 3+ years of experience that demonstrates the required skills
• Identify, recommend and prioritize improvements to the customer experience, as well as internal process improvements and work with appropriate internal & external partners to implement
• Delta V or other control software experience is a plus.
• Outstanding teammate, who can work with counterparts and customers across the world.
• Self-motivated, self-starter with strong communication skills.
• Sophisticated knowledge of Microsoft Windows operating systems, PC hardware and desktop application products.
• Well oral and written English skill.
• Able and willing to travel extensively.
• Minimum of two years of experience in cell culture, fluorescence microscopy, flow cytometry and other relevant techniques desired

• Provide instruments and equipment services, including installation, basic training, preventative maintenance, repair, and compliance services.
• Chip into high-value service-related procedures and documents.
• Work closely with other departments to improve customer experience.
• Help to cultivate customer satisfaction through ensuring prompt customer response times and problem resolution.
• Provides up-to-date service reporting on customer activities.
• Perform commissioning and qualification of equipment by completing Site Acceptance Test (SAT) and Installation/Operational Qualification (IQ/OQ) Protocols.
• Developing and maintaining positive relationships with customers in assigned territory.
• Help Service Sales Representative on service orders.
• Support product quality improvement.